FI Administration & Business Support (2)

The position provides administrative and operational support to the network of financial intermediaries. The role is responsible for managing daily requests, handling special cases, and ensuring accurate case management to maintain service standards.

Responsibilities

• Provide administrative support to the function's activities
• Manage and monitor special cases, ensuring proper ownership and resolution in line with agreed priorities
• Process new cases (Switzerland/Europe) within 24 hours, ensuring accuracy, completeness and compliance with service standards
• Manage the shared inbox and daily requests, ensuring timely responses and efficient handling of the daily operational workload
• Handle any credit card-related requests in coordination with the relevant internal teams
• Prepare periodic and ad hoc reporting, including data/statistical extraction and analysis for operational monitoring

Requirements

• Excellent knowledge of Microsoft Office (especially Excel and Word)
• Ability to draft administrative documentation in at least two national languages
• Strong communication and interpersonal skills with internal/external partners via phone and/or e-mail
• Fast learner, operational flexibility and solution-oriented mindset
• Team-oriented attitude and ability to collaborate across functions
• Excellent knowledge of national languages and English (written and spoken)
• Resident in Ticino or willing to relocate

Nice to have

• Previous experience in similar roles within the banking/financial sector or in administrative support functions

What the company offers

• Flexibility in working from home and the management of working hours to guarantee a healthy work-life balance
• Numerous benefits and incentives
• Well-being, motivational and team-building activities