A junior remote role supporting German-speaking Mercedes customers, with full relocation support to live and work in Greece. The position is based in Switzerland but requires moving to Greece.
The company seeks a native German speaker to act as the primary point of contact for Mercedes clients. This position is filled by a partner firm specializing in digital solutions and customer service, allowing the employee to represent the brand while resolving inquiries and complaints.
Responsibilities
- Address questions from German-speaking clients via phone, email, or chat.
- Manage and resolve customer complaints to ensure high satisfaction levels.
- Record all client interactions accurately within the CRM database.
- Work with internal departments to enhance support workflows and service quality.
Requirements
- Native proficiency in German for both written and spoken communication.
- English language skills at least at the B2 level.
- Readiness to relocate to Greece for the duration of the employment.
Nice to have
- Prior background in customer service or familiarity with CRM platforms.
- Effective communication abilities and strong problem-solving capabilities.
- Comfort with computer usage and a willingness to master new software.
- A collaborative mindset suitable for team-based environments.
What the company offers
- Complete relocation assistance covering flights, transfers, and initial accommodation.
- Ongoing guidance and support throughout the relocation process to Greece.
- A competitive monthly salary package.
- Two additional salary payments per year (13th and 14th month).
- Monthly bonuses based on performance metrics.
- Comprehensive training provided at the company's expense.
- Health insurance coverage.
- Clear pathways for career growth within a large multinational organization.
About the company
The employer is a leading provider of digital solutions and customer service operations. The position allows professionals to enjoy an international lifestyle in Greece, immersing themselves in a vibrant cultural environment while working for a global brand.
- Opportunity to live abroad in a culturally rich setting.
- Employment with an industry-leading digital solutions provider.
- Supportive environment for professional development.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.