Join Next Job Abroad as a German-speaking Customer Support Agent in the iGaming industry in Malta. This full-time, hybrid role offers relocation support and a competitive salary of €25,000 per year, excluding bonuses, in a dynamic international environment.
This position offers an opportunity to support German-speaking clients in the iGaming sector from Malta, combining customer service expertise with a new cultural experience in a vibrant Mediterranean location.
Responsibilities
- Deliver high-quality customer support to German-speaking clients through chat, email, and phone channels
- Resolve customer issues quickly and effectively while maintaining a positive experience
- Guide clients on product and service features to improve their gaming experience
- Collaborate with team members to ensure consistent and excellent service delivery
- Record customer interactions accurately in the CRM system
- Collect and share customer feedback to support ongoing improvements
- Attend training sessions to strengthen product knowledge and service abilities
Requirements
- Fluent German and solid English communication skills
- Previous experience in customer support or a similar role is preferred
- Strong interpersonal and communication abilities focused on client satisfaction
- Capacity to handle multiple tasks and manage time well in a fast-moving environment
- Experience with CRM systems and customer support tools is advantageous
- Willingness to relocate to Malta and adapt to a new cultural setting
Nice to have
- Knowledge of additional languages is helpful
- Interest in gaming and familiarity with the iGaming industry are valuable assets
What the company offers
- Career advancement opportunities within a leading iGaming company
- Diverse and international workplace environment
- Performance-based bonuses
- Lower cost of living in Malta, a scenic Mediterranean island with rich culture and history
- Hybrid work model
- Annual salary of €25,000, excluding bonuses
- Health care benefits and various discounts
- Fully funded training by certified instructors
- Modern office facilities with comfortable break areas
- Organized events and community/social responsibility programs
- Employment with a Great Place to Work-certified company
- Relocation package available, assessed on a case-by-case basis
About the company
This role offers more than just employment — it’s a chance to build a strong career with a globally recognized brand while enjoying a high quality of life in one of Europe’s most beautiful destinations.
- Opportunity to grow professionally in a world-renowned company
- High-quality lifestyle in a scenic European location
- Supportive and inclusive work environment
- Commitment to employee development and well-being
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