High Watchmaking Client Relationship Manager

Richemont seeks a Senior High Watchmaking Client Relationship Manager in Plan-les-Ouates to drive high-value sales and cultivate VIP client portfolios across Europe.

This position is central to expanding the Maison’s prestige and appeal in the region. The incumbent will focus on generating significant revenue by nurturing existing Very Important Client (VIC) and Ultra-High-Net-Worth Individual (UHNWI) relationships while actively recruiting new elite clientele. Reporting to the High Watchmaking Client Director, the role involves cross-functional collaboration at the European level to ensure strategic alignment and market growth.

Responsibilities

• Execute sales strategies for high-value and Les Cabinotiers pieces, adhering to scarcity guidelines.
• Expand client networks through off-site activities and identify potential new UHNWI prospects.
• Guide prospective clients to local Boutiques and assist them throughout their purchasing journey.
• Resolve issues for VIC and VVIC clients by providing tailored solutions.
• Utilize hospitality platforms and Maison events to create bespoke experiences for top-tier clients.
• Coach Boutique sales teams to enhance their ability to grow the VIC/VVIC segment.
• Build and manage a personal portfolio of high-value clients, implementing plans to boost loyalty and sales.
• Analyze market trends to pinpoint opportunities for acquiring new clients.
• Review client journeys and implement strategies to re-engage inactive VIC/VVIC accounts.
• Organize and host exclusive events, dinners, and activations for clients in Switzerland.
• Provide detailed reports on client activities to regional markets for follow-up actions.
• Assist with the daily administrative operations of the Manufacture Salon-Boutique.

Requirements

• Over ten years of sales experience with a demonstrated history of acquiring, engaging, and retaining VIC/VVIC clients.
• Deep understanding of the luxury sector, including watchmaking, jewelry, fashion, and current trends.
• Fluent proficiency in both French and English.

Nice to have

• Ability to communicate in languages other than French and English.

What the company offers

• The chance to work with one of the most prestigious names in fine watchmaking.
• A culture dedicated to innovation and designing products that reflect the core values of the Houses.

About the company

Richemont stands as a global leader in the luxury industry, with a focus on jewelry, timepieces, and premium accessories. Each of its Maisons is defined by a rich heritage of craftsmanship, quality, and distinctive style. The organization is committed to preserving the unique identity of every brand while upholding values such as elegance, passion, generosity, and audacity.

• Richemont is a world leader in luxury, specializing in jewelry, watches, and high-end accessories.
• Each Maison maintains a strong tradition of style, quality, and craftsmanship.
• The company is dedicated to preserving the unique heritage and identity of each Maison.
• Core values include excellence, elegance, passion, generosity, and audacity.