High Watchmaking Client Relationship Manager

Roger Dubuis seeks a Senior High Watchmaking Client Relationship Manager in Plan-les-Ouates to drive high-value sales and cultivate VIC/VVIC client portfolios across Europe.

This position is central to expanding the Maison’s prestige and desirability within the region by securing high-value sales and building relationships with ultra-high-net-worth individuals. Reporting to the High Watchmaking Client Director, the role operates across Europe, collaborating with various departments to enhance the brand's standing and client loyalty.

Responsibilities

• Execute sales strategies for premium collections, adhering to scarcity guidelines.
• Expand client networks through off-site activities and identify new high-value prospects.
• Guide potential clients to local Boutiques and assist them throughout their purchasing journey.
• Resolve issues for VIP clients and provide effective solutions.
• Utilize hospitality resources to create personalized experiences for key clients.
• Coach Boutique sales teams to strengthen their ability to engage VIP clients.
• Grow personal VIP portfolios by implementing plans that boost retention and sales.
• Identify market opportunities to attract new clients.
• Re-engage inactive VIP clients by reviewing and improving their customer journey.
• Organize exclusive events, dinners, and activations in Switzerland for clients.
• Analyze event outcomes and share insights with regional markets for follow-up.
• Assist with daily administrative tasks at the Manufacture Salon-Boutique.

Requirements

• Over ten years of sales experience with a strong track record in acquiring, engaging, and retaining VIP clients.
• Deep understanding of the luxury sector, including watchmaking, jewelry, and fashion trends.
• Fluent proficiency in both French and English.

Nice to have

• Ability to communicate in languages other than French and English.

What the company offers

• Join one of the most esteemed names in fine watchmaking.
• Work within a culture dedicated to innovation and designing products that reflect the brand's core values.

About the company

Roger Dubuis operates under Richemont, a global leader in the luxury industry. Each house within the group is known for its distinct heritage, emphasizing style, quality, and exceptional craftsmanship while preserving its unique identity.

• Part of a world-leading luxury group.
• Commitment to preserving the unique heritage and identity of each house.
• Focus on style, quality, and craftsmanship.