IT Field Engineer

Antaes seeks a Mid-level IT Field Engineer in Petit-Lancy, CH, for full-time on-site work. The role involves supporting clients and internal teams through IT project contributions, system maintenance, and on-site troubleshooting, with a focus on SLA compliance and proactive service management.

This position supports Antaes clients and internal stakeholders by contributing to IT projects and delivering technical support in alignment with service level agreements. The engineer acts as a primary contact for customer issues, coordinating resolution efforts and ensuring system reliability.

Responsibilities

• Support IT projects for Antaes clients by contributing technical expertise and resources.
• Deliver technical support to internal and external customers, ensuring adherence to SLAs.
• Serve as the Single Point of Contact (SPOC) for clients, coordinating with internal resolver teams and the Service Desk to resolve technical faults.
• Escalate complex issues promptly to specialized technical groups for resolution.
• Proactively identify service disruptions, perform diagnostics, and maintain ownership until issues are resolved.
• Ensure proper operation and upkeep of all internal and external IT systems.
• Manage Change Management processes, including configuration, design, and implementation of supported IT products.
• Analyze, define, document, and test enhancements to applications and systems.
• Perform preventive and proactive maintenance, including system monitoring and health checks.
• Install, repair, and maintain hardware including Desktop PCs, Office/ATI Printers, Switches, Routers, IP Phones, Servers, and WAN equipment (Modems/ISDN).
• Oversee equipment replacement and replenish spare parts inventory as needed.
• Carry out cabling and hardware repairs at the component level.
• Provide on-site support to users during service transitions and cutovers.
• Manage relationships with local suppliers serving Operations centers.
• Follow installation standards and industry best practices in all work.
• Document lessons learned, known errors, and operational knowledge to support continuous improvement.
• Work on a 24/7 shift rotation or on-call standby basis as required.
• Assist in promoting Antaes services beyond direct client support.