Key Account Manager

Buhlergroup seeks a Senior Key Account Manager in Plymouth, CH, to manage strategic client relationships, drive revenue growth, and lead cross-functional teams in delivering capital equipment solutions.

This senior position serves as the primary liaison for high-value clients, focusing on nurturing long-term partnerships and ensuring their success. The role involves managing the full product portfolio through strategic cross-selling and upselling, while coordinating internal resources to meet complex customer needs and achieve business objectives.

Responsibilities

• Identify customer pain points and long-term goals to uncover opportunities for expanding business through upselling and cross-selling.
• Establish and sustain trust-based relationships with key account stakeholders and decision-makers.
• Coordinate internal teams to lead solution development and implementation efforts that address specific client requirements.
• Analyze internal organizational structures to build effective connections with key influencers.
• Oversee revenue generation, order booking, and P&L management to grow the client portfolio.
• Facilitate joint strategic planning sessions with major customers to align on future objectives.
• Provide consulting-style support to cultivate referrals and identify new business avenues.
• Conduct quarterly comprehensive reviews of account performance and status with clients.
• Drive sales growth through direct channels and manage the associated sales budget.
• Draft business plans for existing accounts and prospective tender opportunities.
• Serve as the central interface between the customer and various internal divisions.
• Maintain and expand the portfolio of assigned and new key accounts.
• Negotiate contracts and handle day-to-day customer communications and information gathering.
• Resolve issues related to customer orders or concerns through effective communication.
• Gather market intelligence on competitors and customer needs to inform strategy.
• Stay current with product knowledge and industry developments.
• Formulate and execute main sales strategies for designated accounts.
• Collaborate with engineering, quoting, and accounting departments to prepare quotes and support sales activities.
• Maintain CRM databases, prepare SOM reports, and conduct SWOT analyses for budget planning.
• Represent the company at industry tradeshows, exhibitions, and associations.
• Participate in sales seminars and continuous training programs.
• Complete necessary administrative reports, including trip and expense documentation.
• Travel extensively (up to 60%) to customer sites for meetings and internal discussions.

Requirements

• Bachelor’s degree in business or equivalent professional experience.
• At least eight years of proven success in capital equipment sales.
• Demonstrated passion for excellence in customer service and management.
• Strong skills in relationship building, sales negotiation, and presentation.
• Sufficient technical understanding of the products being sold.
• Excellent written and verbal communication abilities.
• Experience presenting to senior executives, directors, and channel partners.
• Background in managing large accounts within complex decision-making environments.
• Ability to act as a trusted advisor and navigate organizational structures effectively.
• Capacity to establish credibility quickly with C-level and senior leadership.
• Strong leadership qualities and ability to work under pressure.
• Self-motivated with the ability to make independent decisions with minimal supervision.
• Understanding of confidentiality regarding organizational and employee data.
• Proactive team player with an ownership mindset.
• Excellent organizational skills for prioritizing and managing multiple tasks.
• Strong problem-solving and analytical capabilities.
• Ability to present clear, concise written analysis and ideas.
• Fluent in English.
• Willingness to travel domestically and internationally up to 60% of the time.

Nice to have

• Familiarity with AutoCAD, Project Wise, or D3 software.
• Experience with enterprise software solutions such as SAP.

About the company

Buhlergroup operates at the intersection of humanity, nature, and the economy, aiming to create innovations for a better world. The company focuses on delivering healthy, safe, and sustainable solutions, partnering with customers, startups, multinationals, and academia to accelerate global impact. Its equipment plays a critical role in food production for two billion people and vehicle manufacturing for one billion others.

• Commitment to balancing human, environmental, and economic factors in every decision.
• Focus on creating sustainable and safe innovations for global challenges.
• Collaborative approach working with diverse partners including startups and academia.
• Global impact through essential equipment in food and automotive industries.