Quality Assurance Associate - Digital Quality, Systems & AI Compliance

Alcon seeks a Quality Assurance Associate in Fribourg to ensure compliant, risk-based management of digital platforms, business systems, and AI-enabled solutions supporting commercial and quality operations.

Based in Fribourg, this position enables organizational innovation by providing quality oversight for digital technologies and AI-driven processes. The role supports Commercial Operations, Digital Transformation, and Quality teams, ensuring that enterprise systems are managed effectively while adhering to strict compliance and data integrity standards.

Responsibilities

• Collaborate with cross-functional groups including Commercial, IT, Medical Affairs, and Regulatory teams to govern, implement, and validate digital platforms and business systems.
• Oversee the quality of digital tools such as CRM platforms, document management systems, and AI-enabled solutions to ensure alignment with QMS and data integrity protocols.
• Facilitate the responsible deployment of Artificial Intelligence by conducting risk assessments, contributing to governance frameworks, and monitoring compliance risks associated with AI processes.
• Manage investigations, CAPAs, change controls, and quality events for computerized systems, utilizing structured root cause analysis to implement effective corrective actions.
• Prepare for audits and inspections, support supplier qualification programs, and drive continuous improvement initiatives across business processes.

Requirements

• Bachelor's degree in Quality Management, Life Sciences, Computer Science, Engineering, Data Analytics, or a related discipline.
• Professional experience in Quality Assurance, Digital Quality, Compliance, or IT Quality within regulated healthcare, pharmaceutical, or medical device sectors.
• Hands-on experience with enterprise systems such as Salesforce, document management tools, learning management systems, and analytics solutions.
• Solid understanding of Quality Management Systems (QMS), GxP regulations, data integrity principles, CAPA, change control, risk management, and audit processes.
• Proven ability to assess technology-related risks and translate quality requirements into practical business solutions within a regulated environment.
• Strong analytical, problem-solving, and communication skills with the capacity to collaborate effectively across diverse business, quality, and technology functions.

Nice to have

• Familiarity with emerging technologies including Artificial Intelligence, machine learning, intelligent automation, and digital transformation initiatives.
• Knowledge of technology governance frameworks.

What the company offers

• Join a global healthcare leader at the forefront of digital transformation and AI adoption.
• Engage in challenging cross-functional projects spanning Quality, Technology, Commercial Operations, Data Analytics, and Regulatory Affairs.
• Work in a collaborative, innovative team environment that encourages continuous learning, professional growth, and transformative thinking.
• Be part of a company driven by meaningful work to help people see brilliantly, innovating boldly, and acting with speed.

About the company

Alcon is the global leader in eye care, driven by meaningful work to help people see brilliantly. The company fosters an inclusive culture, champions progress, and acts with speed, looking for diverse and talented individuals to join its mission. Employees are recognized for their commitment and contributions to the organization's success.

• Driven by meaningful work to help people see brilliantly.
• Innovating boldly and championing progress.
• Acting with speed as the global leader in eye care.
• Fostering an inclusive culture that values diverse talent.
• Recognizing employee commitment and contributions.