Sales & Showroom Coordinator

The company is seeking a Sales & Showroom Coordinator for a 6-month fixed-term role in Zürich. The position supports daily showroom operations, sales processes, and client interactions within a luxury retail environment.

This role supports the Showroom and Business Development Manager by handling daily operations and sales activities at the Zurich boutique. The coordinator plays a key part in managing the flow of luxury timepieces across the global network and ensuring smooth showroom processes.

Responsibilities

• Assist the manager in executing sales processes and handling customer interactions.
• Oversee showroom operations, including product packaging, delivery coordination, and inventory tracking.
• Process warranty claims in a timely manner.
• Manage digital operations by responding to customer inquiries, assigning leads to the sales team, and initiating client communications.
• Address customer inquiries professionally via phone, email, chat, and in person.
• Manage and nurture the team's pipeline of customer inquiries to maximize sales conversion.
• Assist customers throughout the entire sales, part-exchange, and purchasing processes, including post-sales support.
• Collaborate with internal departments, notably logistics and the service centre.
• Ensure an exceptional customer experience during showroom visits.
• Maintain sufficient office supplies and ensure readiness at all times.
• Ensure strict compliance with company policies, procedures, and safety regulations at all times.

Requirements

• Approximately 2 years of relevant experience in sales and client interactions.
• Experience working with KPIs such as conversion rates, revenue targets, and service levels.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent and proactive communication skills.
• Self-sufficient and solution-oriented with a proactive approach to problem-solving.
• Ability to manage ambiguity and adapt effectively to changes.
• Proficiency with digital tools, particularly Microsoft Teams and related Microsoft applications.
• Fluent in English, good level of German or Swiss German.

Nice to have

• Experience in luxury retail or similar high-end environments.
• A genuine interest in luxury watches.
• Other languages.

What the company offers

• An opportunity to join a dedicated team and contribute to the growth and reputation of Watchfinder.
• Valuable professional experience within the luxury retail industry.
• Involvement in an exciting new venture in Zurich, interacting with high-profile clients and enhancing our brand.
• Exposure to a dynamic and innovative multi-brand luxury environment.
• Interaction with international clientele and opportunities for daily learning.

About the company

The company operates as a fast-paced, global luxury business. It fosters a dynamic and innovative multi-brand luxury environment.

• Fast-paced, global luxury business.
• Dynamic and innovative multi-brand luxury environment.