Groups & Events Sales Coordinator (M/F/D)

The company seeks a Groups & Events Sales Coordinator in Zürich for a full-time, on-site junior role. The position focuses on administrative support, sales coordination, and client relationship management for events and group bookings.

This role provides essential administrative and operational support to the Groups & Events Sales Team. The coordinator ensures that event planning runs smoothly, from initial client contact through to post-event follow-up, while maintaining high standards of service and coordination.

Responsibilities

• Drive revenue for meeting spaces and group accommodations in accordance with company standards.
• Manage client relationships from the initial inquiry through post-event follow-up to encourage future bookings.
• Act as the primary point of contact between clients and hotel operations, handling all verbal and written communication regarding event details.
• Oversee the client experience from file turnover through the post-event phase, ensuring a seamless transition back to the sales team.
• Maintain a visible presence during events to address issues, offer alternatives, and greet clients before handing over operational details to the relevant departments.
• Identify and execute upselling opportunities during both pre-event planning and the event itself.

Requirements

• Proven experience in events and groups sales.
• Strong proficiency with computer applications and general office software.
• Excellent interpersonal skills with a charming and outgoing demeanor for interacting with both internal and external stakeholders.
• Ability to perform effectively under pressure.
• A positive attitude combined with strong communication abilities.
• Fluency in both German and English; additional languages are beneficial.
• Strong time management, communication, and presentation capabilities.
• Flexibility to adapt to various work situations.
• Current eligibility to work in Switzerland.

Nice to have

• Prior experience working in a luxury hotel setting.
• Proficiency in additional foreign languages.

What the company offers

• An engaging opportunity to work within an international and luxurious hotel environment.
• Valuable hands-on experience in event management and hotel administration.
• Support from a motivated and professional team dedicated to your professional growth.
• Access to internal training and development programs.
• A dynamic workplace featuring a variety of challenging and interesting tasks.