The company seeks an In Room Dining Manager for its Zurich property to lead the department, ensure exceptional guest service, and manage departmental profitability.
This position is located within the Food & Beverage Department at the Mandarin Oriental Savoy in Zurich. The manager will lead the In Room Dining Team, report to the Assistant Director of Food & Beverage, and focus on delivering outstanding guest experiences.
Responsibilities
- Oversee daily operations of the in-room dining department.
- Guide and direct the team to achieve service goals.
- Build and maintain strong relationships with guests.
- Anticipate future needs and challenges proactively.
- Deliver memorable, high-quality service to guests.
- Monitor work quality and track guest satisfaction levels.
- Manage the department's profit and loss account.
Requirements
- Completed training in upscale hospitality or gastronomy.
- Ideally 2–3 years of experience in a similar role.
- Strong leadership skills and organizational talent.
- Ability to manage a multicultural team.
- High flexibility and resilience.
- Weekend and holiday shifts are part of the job.
- Excellent communication skills, both written and verbal.
- Confidence and a well-groomed, professional appearance.
- Passion for exceptional service and a keen sense of trends in the hospitality industry.
- Strong IT skills and experience with POS systems.
- Excellent knowledge of German and English.
- Successful applicants must have the right to work in Switzerland.
Nice to have
- Further foreign language skills
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.