Senior ServiceNow Consultant role at Swisscom SA in Zürich, focusing on solution design, implementation, and customer collaboration in a hybrid setup.
The company seeks a senior professional to guide ServiceNow solutions from initial concept through to full implementation, enabling clients to streamline and digitize their business processes effectively. This position involves bridging the gap between technical teams and business stakeholders to translate specific needs into practical, scalable solutions.
Responsibilities
- Lead consulting and implementation efforts for complex ServiceNow initiatives across IT Service Management, Customer Service Management, and related modules.
- Manage requirements gathering, solution architecture, and coordinate closely with internal business units to ensure alignment.
- Leverage modern ServiceNow features, including automation and AI, to create efficient and streamlined workflows.
- Quickly integrate into active customer projects while assuming significant ownership and accountability.
- Partner with Swisscom B2B clients, development squads, operations teams, and Product Owners to deliver value.
Requirements
- Proven track record of several years working on ServiceNow projects, including configuration, implementation, and rollout for demanding clients.
- Holding certifications as a Certified System Administrator (CSA) and Certified Application Developer (CAD), plus at least one Certified Implementation Specialist (CIS) credential, ideally in IT Service Management or Customer Service Management; knowledge in IT Operations Management is advantageous.
- Demonstrated ability to facilitate customer workshops, capture requirements, draft user stories, design solutions, and handle architectural considerations within agile frameworks.
- University degree in Computer Science, Business Informatics, or a comparable field.
- Fluent command of both German and English, at a professional level for written and spoken communication.
Nice to have
- Experience or focus in IT Operations Management is considered a valuable addition.
What the company offers
- Option to work from Swisscom offices across Switzerland or from a remote home office setup.
- Exposure to agile methodologies and cutting-edge technological tools.
- Flexible scheduling to accommodate individual personal requirements.
- Access to a comprehensive package of attractive benefits designed to enhance the overall work experience.
- A supportive work atmosphere featuring financial perks and meaningful opportunities for career growth.
About the company
The organization fosters a collaborative culture built on open exchange, shared accountability, and a commitment to ongoing professional growth. Team members are encouraged to contribute their expertise while continuously developing their skills in a supportive environment.
- Emphasis on open communication and knowledge sharing among team members.
- Strong focus on individual accountability and collective success.
- Dedication to continuous learning and professional development.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.