Team Leader Technical Field Service Switzerland 80 - 100 % (w/m/d)

Hamilton Company seeks a Team Leader for Technical Field Service in Switzerland to manage the local team while maintaining hands-on technical involvement in customer support and operations.

This position sits within the EMEA Technical Support organization and blends managerial duties with active field work. The incumbent will lead the Swiss Field Service team, directly participating in customer installations, maintenance, repairs, and technical escalations. The role is pivotal in delivering a premium service experience, harmonizing processes across the region, and driving the continuous improvement of the service business.

Responsibilities

• Manage, mentor, and develop the performance of the Swiss Field Service staff.
• Ensure high-quality customer interactions and personally handle complex technical escalations.
• Monitor and achieve operational key performance indicators and commercial service goals.
• Allocate resources efficiently and optimize daily field service workflows.
• Standardize service procedures and foster ongoing improvements throughout the EMEA region.

Requirements

• Proven experience in field service roles within a comparable technical environment.
• A bachelor’s or master’s degree in electrical engineering, mechanical engineering, or a related discipline from a university of applied sciences or similar institution.
• Ability to diagnose and resolve fundamental technical issues.
• Possession of a valid B-category driving license.
• Proficiency with Microsoft Office tools, ERP systems, and Customer Service Management (CSM) platforms.
• Demonstrated leadership capabilities or significant potential to lead teams.
• Interdisciplinary expertise spanning robotics, mechanics, electronics, and software.
• Strong communication skills to interpret customer needs and guide escalation discussions effectively.
• Highly organized, punctual, and diligent in completing administrative duties and documentation.
• Willingness to travel frequently, including overnight stays, as job requirements dictate.

Nice to have

• Proficiency in French, in addition to good command of German and English.

About the company

Hamilton Company’s team is known for its technical excellence, collaborative spirit, and strong customer focus. The organization is dedicated to creating outstanding customer experiences through reliable, responsive, and high-quality service delivery. By focusing on customer retention and successful service contracts, the company aims to grow its service business and enhance commercial performance.

• Recognition for technical excellence and collaborative teamwork.
• Commitment to delivering reliable, responsive, and high-quality service.
• Focus on customer retention and successful service contract outcomes.