Teamlead Service Management & Production (m/f/d)

The company seeks a Senior Teamlead for Service Management & Production to oversee electronic manufacturing and technical customer support for RF systems, managing a small team and optimizing service processes.

This position combines operational leadership of an electronic production unit with responsibility for technical customer support. The role serves as a central interface between development, service, production, purchasing, and sales, ensuring smooth operations and high-quality service delivery.

Responsibilities

• Manage a team of six staff members handling electronic production and integration.
• Provide technical customer support remotely and on-site, focusing on high-frequency technology, communications engineering, and RF systems.
• Coordinate maintenance activities, repairs, and field service operations.
• Develop and maintain service level agreements (SLAs), ticketing systems, and service workflows.
• Organize spare parts management, inventory control, and logistics.
• Deliver technical training sessions to customers both domestically and internationally.
• Foster and sustain long-term relationships with clients.
• Ensure all service documentation is accurate and compliant with established processes.
• Plan and coordinate production schedules, resources, and delivery timelines.
• Drive continuous improvement in manufacturing and quality assurance documentation.
• Optimize production processes for efficiency and quality.

Requirements

• Deep knowledge of communications and radio frequency (RF) technology.
• Proven experience in service or field support, along with electronic product manufacturing.
• Demonstrated ability to lead teams and collaborate across disciplines.
• Excellent communication skills with a collaborative and proactive attitude.
• A structured, conscientious, and solution-focused work style.
• Fluency in both German and English.

Nice to have

• Proficiency in French or Arabic.

What the company offers

• A meaningful role in shaping the future of a globally active organization, with opportunities for professional growth.
• Flat organizational structures and a positive work environment.
• Flexible working hours and adaptable workplace policies.
• Competitive compensation package.

About the company

Global Clearance Solutions AG operates on a global scale, fostering a culture defined by flat hierarchies and a pleasant working atmosphere. The company values collaboration and provides an environment where employees can contribute meaningfully to the organization's future.

• Global operational scope.
• Flat hierarchical structure.
• Positive and collaborative work environment.

How to apply

Documents to submit:

• application documents
• salary expectations
• availability