Field Service Team Manager

The company seeks a Field Service Team Manager in Switzerland to lead regional service professionals, ensuring operational success and team development while driving customer satisfaction and continuous improvement.

The organization is looking for a leader to oversee a regional group of field service professionals tasked with installing, maintaining, and troubleshooting customer equipment. This position is critical for ensuring the success of all service activities in the assigned area while cultivating a skilled, motivated, and customer-focused team.

Responsibilities

• Recruit, onboard, and manage Field Service Engineers through clear goals, individual development plans, and performance tracking tools.
• Enhance team competencies in mechanical and electronic areas, documentation, and customer communication through training and post-job reviews.
• Promote a safety-first culture by enforcing EHS/OSHA/LOTO standards and ensuring timely incident reporting.
• Maintain a strong working knowledge of the company product portfolio and equipment processes.
• Plan and optimize field resources to meet customer timelines, commissioning milestones, and maintenance schedules.
• Review job scopes, confirm tool and parts readiness, and manage escalations with internal teams.
• Ensure professional communication with stakeholders and take ownership of customer requests until closure.
• Coordinate service support for project managers, manage costing, quotations, and timesheet approvals.
• Monitor team utilization, schedule adherence, warranty costs, and travel expenses to align with financial goals.
• Drive first-time-fix rates, job quality, and KPI achievement while identifying service sales opportunities.
• Use SAP, SuccessFactors, CAQ, CRM, and reporting tools to guide decisions and support continuous improvement efforts.

Requirements

• 5+ years in people leadership or technical lead capacity is required.
• Strong mechanical and industrial knowledge.
• Demonstrated customer facing communication skills and conflict resolution.
• Prior leadership/management role.
• Formal leadership training.
• Microsoft Office is required.

Nice to have

• 5+ years in industrial field service (installation, commissioning, troubleshooting) is preferred.
• SAP experience is preferred.
• Experience with food processing equipment (e.g., pasta, grain, milling, mixing, conveying, thermal, or sorting systems) is preferred.

About the company

Bühlergroup aims to balance humanity, nature, and the economy in every decision, developing solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. The company strives to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. It teams up with customers, start-ups, multinationals, and academia to accelerate impact together.

• Balances humanity, nature, and the economy in every decision.
• Focuses on healthy, safe, and sustainable solutions.
• Collaborates with customers, start-ups, multinationals, and academia.