Technical Account Manager (Technical Advisory)

SonarSource seeks a Technical Account Manager in Geneva to grow adoption of its code quality and security solutions, enhance account maturity, and reduce churn by acting as a trusted technical advisor. The role requires 5+ years in software development or DevOps and customer-facing experience.

This role focuses on expanding the use of Sonar’s solutions within client accounts, improving account maturity, and reducing churn. The Technical Account Manager will serve as a trusted advisor, helping clients adopt best practices and influencing Sonar’s product roadmap based on real customer needs.

Responsibilities

• Listen to and document technical challenges or adoption barriers faced by clients
• Develop and implement plans to address customer pain points and adoption obstacles
• Report technical or functional gaps in Sonar products internally and advocate for fixes
• Promote Sonar’s methodology for continuous code quality and security improvement to clients
• Support client champions in promoting the Sonar ecosystem within their organizations
• Keep clients informed about Sonar’s product roadmap and upcoming releases, while gathering feedback
• Recruit development teams not currently using Sonar and help them integrate the platform
• Upgrade teams using Sonar incorrectly to ensure proper implementation
• Position Sonar favorably against competing products
• Educate developers and managers on the value of static code analysis and the Sonar ecosystem
• Ensure Sonar deployments align with the client’s DevOps environment and operational needs
• Conduct Quarterly Business Reviews (QBRs) with sales representatives
• Perform Sonar deployment audits, identify gaps, and lead remediation efforts
• Collaborate with sales on account management plans and develop technical strategies
• Monitor the technical health of accounts, tracking progress, risks, and growth opportunities
• Stay current on Sonar’s product development to maintain technical expertise

Requirements

• Minimum of 5 years of hands-on experience in software development or DevOps engineering
• At least 5 years of experience in pre- or post-sales customer-facing roles
• Strong ability to listen, interpret, and abstract customer feedback into actionable insights
• Excellent presentation and communication skills, both written and verbal
• Proven ability to collaborate in teams, share knowledge, and provide/receive feedback
• Meticulous attention to detail
• Proactive mindset: willing to challenge existing processes and drive innovation
• Ability to work independently with minimal supervision

About the company

SonarSource is a leader in AI-powered code review and verification, driving the future of agent-centric software development. The company operates globally with hubs in major cities and is committed to quality, customer focus, and inclusive innovation.

• Committed to customers and the developer community
• Obsessed with product and engineering quality
• Makes decisions deliberately and strategically
• Operates as a unified, effective team
• Values diversity, equity, and inclusion in the workplace
• Integrates with leading AI tools including Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin
• Believes code verification is essential in the Agent-Centric Development Cycle (AC/DC)