Analytics & Insights Manager

Aman Resorts seeks an Analytics & Insights Manager in Baar, Switzerland, to lead data analysis, reporting, and dashboarding across the business. The role requires 8–10 years of experience in data analytics or business intelligence, proficiency in SQL and Power BI, and expertise in predictive modeling and data governance.

This role reports to the Director of Analytics & Insights and is based in Baar, Switzerland. It focuses on transforming complex data into actionable insights, overseeing end-to-end data processes, and collaborating with cross-functional teams to align on KPIs and support strategic decision-making.

Responsibilities

• Manage daily data ingestion, synchronization, and validation from internal and external sources
• Ensure data pipelines and manual uploads run accurately and on time
• Work with Data Engineering to resolve data discrepancies, failed loads, or system mismatches
• Collaborate with Data Engineering to maintain data consistency, readiness, and governance across CRM, PMS, and ancillary systems
• Verify and maintain dataset integrity, ensuring compliance with enterprise data standards and privacy regulations
• Perform in-depth analyses and build predictive models for seasonality, demand forecasting, pricing, and customer engagement
• Partner with global and regional teams to define and maintain standardized KPIs such as occupancy, ADR, RevPAR, GOP, and channel mix
• Lead the full development of dashboards and reporting frameworks in Power BI for hotel performance across regions
• Ensure consistent definition, measurement, and maintenance of business performance metrics across teams
• Collaborate with Commercial and Operations teams to identify performance drivers and opportunities; translate recurring needs into automated, self-service dashboards
• Provide actionable insights on revenue trends, booking behavior, and operational efficiency

Requirements

• Bachelor’s degree in Data Analytics, Economics, Statistics, or a related quantitative field
• 8–10 years of experience in customer analytics, data science, or business intelligence, ideally in luxury hospitality, travel, or consumer sectors
• Proven expertise in predictive modeling and business analysis
• Proficiency in SQL and Power BI is required
• Experience with DBT, GitHub, and Snowflake
• Experience integrating data from CRM, PMS, and external sources
• Strong analytical and problem-solving abilities, with the capacity to communicate insights to senior leaders
• Solid understanding of data governance, privacy compliance, and analytical best practices

Nice to have

• Experience with Python, R, or other statistical modeling tools

What the company offers

• Competitive benefits including global career opportunities within a rapidly expanding company
• Support for professional development, ensuring employees feel valued, included, and supported

About the company

Aman Group is a rapidly expanding ultra-luxury brand with offices in Zug, London, Dubai, Singapore, Bangkok, Miami, and New York. The company fosters innovation and excellence while valuing its colleagues and supporting their professional growth.

• Rapidly expanding global company with offices in multiple international locations
• Commitment to innovation and excellence in the ultra-luxury sector
• Support for employee professional development and inclusion