B2B Logistics & Dealer Service Intern

Full Stack Supply Co is seeking a B2B Logistics & Dealer Service Intern based in Le Chable, CH, to support operations with a focus on North American retail partners. The role involves logistics coordination, customer service, and process improvement in a hybrid work environment.

This internship is part of the Operations Team, supporting logistics, customer service, and process improvement. Based in Le Chable, Valais, the role involves hybrid work hours to align with warehouses and customers in the US and Canada.

Responsibilities

• Serve as the main contact for North American retail partners, responding to requests and anticipating their needs with clear, professional communication.
• Track and follow up on orders, deliveries, back-orders, and invoices to keep partners informed and exceed their expectations.
• Manage after-sales service to ensure customer satisfaction and retention.
• Coordinate daily with third-party logistics providers to ensure timely shipping, identify delays, and implement solutions.
• Support sales representatives by following up with retail partners to boost sales and resolve issues.
• Verify order accuracy in the system and notify partners of any changes to production or delivery schedules.
• Apply large language models and modern technology to enhance business efficiency, speed, and cost-effectiveness.
• Maintain CRM systems (Odoo, Salesforce, Elastic) with up-to-date account information, sales terms, and onboarding for new partners.
• Handle oversell situations with retail partners and sales reps in the region.
• Resolve problems related to order placement, delivery, warranties, or returns.
• Ensure all communications with retail partners meet high professional standards using appropriate tools.
• Collect and document sell-through data from partners and share it with sales teams.
• Identify sales opportunities by offering proactive recommendations and guidance to retail partners.

Requirements

• Customer-focused mindset: Prioritize the customer in all actions and act as an internal advocate for B2B partners.
• Strong communication skills: Maintain professional standards in B2B and direct-to-consumer interactions and collaborate across teams.
• Commitment to continuous improvement: Actively seek ways to optimize logistics and customer service processes.
• Logical thinking: Use structured reasoning and develop strong Excel skills to streamline logistics workflows.
• Attention to detail: Identify errors, trends, or inconsistencies in documents, customer experience processes, or order systems.
• Efficiency: Manage time effectively, prioritize tasks, and handle both planned projects and urgent logistics or customer service issues.
• Technology-native approach: Be experienced with SaaS tools and motivated to improve quality and efficiency using modern technology, including AI.
• Environmental awareness: Recognize opportunities to reduce CO2 emissions and minimize environmental impact.

What the company offers

• Professional development opportunity working with international regulations and cultures, located just 200m from the Verbier gondola.
• Employee discounts on Faction, United Shapes snowboards, and Phaenom ski boots, plus pro deals with key partners.
• A Verbier season pass.
• An energetic and dynamic team in a fast-paced, sometimes high-pressure environment.
• Brands with a strong identity and values that resonate with fans and team members.

About the company

Full Stack Supply Co is building a new era of outdoor sporting equipment brands centered on people and the planet. The company drives innovation through award-winning product design and modern omnichannel distribution, engaging a global audience through in-house film productions and partnerships with organizations like B Corp and 1% for the Planet. It fosters a tight-knit, fast-moving culture where every team member contributes to customer and colleague success, combining modern technology with human-driven storytelling.

• Focus on people and planet in product development and operations.
• Innovation through award-winning design and omnichannel distribution.
• Engagement with a global fanbase via in-house films and partnerships with impact-driven organizations.
• Tight-knit, fast-moving team where everyone contributes to customer and colleague success.
• Use of modern technology and thinking, while recognizing that people bring products and stories to life.