Change / Incident / Problem / Vulnerability Management

Mid-level specialist role at Union Bancaire Privé in Geneva, focusing on ITIL processes and vulnerability management across IT departments.

This position supports a team dedicated to ITIL processes and vulnerability management, operating at the intersection of various IT departments within the organization.

Responsibilities

• Manage and communicate updates regarding major IT incidents, including escalation and coordination.
• Oversee the Change Advisory Board (CAB) by reviewing, assessing, and validating IT changes, while providing regular reports.
• Handle IT problem management by logging issues, coordinating efforts, tracking progress, and leading problem review sessions.
• Track vulnerabilities, coordinate remediation efforts, and facilitate vulnerability management meetings with regular reporting.

Requirements

• Master's degree in Information Technology and/or Security.
• At least five years of hands-on experience in incident, change, problem, and vulnerability management.
• Fluent proficiency in both French and English.
• Practical experience using Nessus or Qualys for building and operating vulnerability scans.
• Valid ITIL certifications.
• Strong teamwork skills with the ability to work autonomously while contributing to shared team goals.
• Capacity to prioritize tasks, develop action plans, and execute them under pressure.
• Excellent verbal and written communication skills, with the ability to lead meetings for both technical and management audiences.
• Flexibility to adapt to shifting work priorities.