Cornèr Bank seeks a multilingual Customer Advisor in Lugano to manage client inquiries and card-related issues, ensuring high service quality and identifying sales opportunities.
This position focuses on managing client calls and partner enquiries concerning card payment topics. The advisor processes requests, resolves complaints, and ensures timely solutions to maintain client satisfaction.
Responsibilities
- Respond to incoming calls and address questions from customers and business partners in German, French, Italian, and English.
- Process and forward client complaints and issues related to credit, prepaid, and debit cards.
- Resolve client concerns promptly and effectively to boost satisfaction and loyalty.
- Ensure all customer interactions and processes adhere to internal quality standards and legal regulations.
- Proactively find solutions for client complaints and escalate complex cases to the appropriate department.
- Identify sales opportunities (selling and upselling) during interactions with the customers.
Requirements
- Commercial or tourism background
- Experience in customer service
- Good knowledge of Office package/ PC use
- Good communication skills
- Languages: Italian, German/Swiss German, French and English
- Soft skills: courtesy, empathy, customer orientation and ability to work in team
- Resident in Ticino or willing to relocate
What the company offers
- Flexibility in working from home and the management of working hours to guarantee a healthy work-life balance
- Numerous benefits and incentives
- Well-being, motivational and team-building activities
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.