Customer Advisor 60% Team Zurich

Cornèr Bank seeks a Customer Advisor (60%) in Wallisellen to serve as the primary contact for client inquiries regarding card payments, requiring multilingual communication skills and a background in customer service.

This position acts as the initial point of contact for clients and business partners, focusing on the handling, processing, and forwarding of inquiries related to credit, prepaid, and debit card payments.

Responsibilities

• Manage incoming calls and address questions from customers and partners in German, French, Italian, and English.
• Process and resolve client complaints or issues concerning various card types.
• Work towards timely and satisfactory resolutions to boost client loyalty and satisfaction.
• Maintain compliance with internal quality standards and legal regulations during all customer interactions.
• Develop proactive solutions for complaints and escalate complex issues to the relevant departments.
• Identify and pursue sales or upselling opportunities during customer interactions.

Requirements

• A commercial or tourism-related educational background.
• Prior experience in a customer service role.
• Proficiency in using Office software and general PC operations.
• Strong communication abilities.
• Fluency in Italian, German (including Swiss German), French, and English.
• A courteous, empathetic, and customer-focused attitude with strong teamwork skills.

What the company offers

• Flexible remote work options and adaptable working hours to support a healthy work-life balance.
• A range of benefits and incentive programs.
• Activities focused on well-being, motivation, and team building.