Employee Consumer Dispute Management

Cornèr Bank seeks a Mid-level Employee for Consumer Dispute Management in Wallisellen. The role handles credit card disputes, fraud cases, and customer support in four languages within a hybrid work model.

This position focuses on safeguarding clients by managing credit card disputes and fraud incidents within the bank's financial services framework. The incumbent acts as a key point of contact for cardholders, ensuring issues are resolved efficiently while adhering to strict regulatory standards.

Responsibilities

• Manage incoming customer complaints and credit card fraud reports, including initial evaluation and prioritization.
• Process dispute claims and handle cases related to fraudulent activity.
• Execute chargeback procedures in compliance with card scheme regulations (VISA, Mastercard, Diners Club) and internal policies.
• Guide cardholders regarding dispute processes, potential card misuse, and preventive security measures.
• Deliver customer support via telephone and written communication in German, French, English, and Italian.
• Perform general administrative duties associated with the role.

Requirements

• Fluent proficiency in German, French, English, and Italian, both verbally and in writing.
• A working style characterized by analytical thinking, structure, accuracy, and reliability.
• Strong customer focus paired with excellent communication abilities.
• Capacity to perform effectively under pressure and thrive in a dynamic setting.

Nice to have

• Prior experience in credit cards, chargebacks, fraud management, or customer service.

What the company offers

• Flexible remote work options and adaptable working hours to support work-life balance.
• Access to various benefits and incentive programs.
• Opportunities for well-being, motivational, and team-building activities.

About the company

Cornèr Bank operates within a dynamic financial services environment, providing a setting where employees can engage with complex client needs and evolving market demands.

• Dynamic financial services environment.