Employee Collection Team Zürich

Cornèr Bank seeks a mid-level Employee Collection Team member in Wallisellen to manage credit recovery via phone, negotiate payment plans, and maintain client relationships with empathy and professionalism.

This position focuses on supporting clients through credit management and debt recovery processes. The role requires building trust and finding practical repayment arrangements while handling sensitive conversations with care.

Responsibilities

• Contact clients by phone to handle credit management and debt recovery tasks
• Listen actively to client circumstances to identify feasible payment options
• Negotiate repayment schedules and track compliance with agreed terms
• Update and manage case records within internal databases
• Work with team members to review outstanding cases
• Maintain a respectful and understanding demeanor during challenging interactions

Requirements

• Completed commercial apprenticeship or equivalent professional qualification
• Native-level German proficiency and solid English skills
• Strong verbal communication and active listening capabilities
• Experience or aptitude for managing client relationships over the phone
• Empathy, conflict resolution abilities, and a focus on practical solutions
• High attention to detail and strong organizational habits
• Reliable team player with a collaborative attitude

Nice to have

• Young and driven individual seeking professional development
• Capacity to stay composed and professional during tough discussions
• Collaborative mindset and team-focused approach

About the company

Cornèr Bank operates in a dynamic and expanding workplace environment.

• The company fosters a dynamic and growing environment.