Lyra Health seeks a multilingual Customer Service Specialist to support SMB clients in Switzerland, acting as a bridge between sales, account management, and service teams in a hybrid role based in Wallisellen.
This position functions as a central connector among the Sales, Account Management, and Customer Service departments. The specialist will primarily assist a portfolio of small and medium-sized business clients located in Switzerland, ensuring their needs are met efficiently.
Responsibilities
- Deliver administrative assistance to Sales and Account Managers.
- Act as the main point of contact for SMB clients within Switzerland.
- Generate usage statistics and prepare management reports for customers.
- Participate in initiatives to develop automated and online reporting tools.
- Handle incoming B2B phone calls and address inquiries via Live Chat.
- Assist in organizing and enhancing commercial back-office workflows.
Requirements
- Strong organizational abilities and a genuine dedication to customer service.
- A positive, approachable, and cooperative demeanor with the capacity to juggle various priorities.
- A detail-oriented approach focused on quality and finding solutions.
- Fluent written and verbal communication skills in German, English, and Italian.
- A qualification in commercial or business administration.
- Several years of prior experience in customer service or sales support roles.
Nice to have
What the company offers
- Flexibility to work partially from home.
- A friendly team atmosphere where office pets are allowed.
- Contemporary workplace facilities and conditions.
- An impactful position within an international setting.
About the company
Lyra Health stands as the premier provider of mental health solutions for employers, currently supporting over 20 million individuals worldwide. The organization fosters a welcoming and collaborative culture where employees feel their work creates a tangible difference in people's lives.
- Leading provider of employer-focused mental health solutions.
- Global impact supporting more than 20 million people.
- Collaborative and welcoming team dynamics.
- Work that positively influences individual well-being.
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