Customer Success Manager

Jua seeks a Mid-level Customer Success Manager in Zürich to support energy traders and utilities with its AI-powered weather intelligence platform. The role combines technical expertise with customer relationship management, focusing on onboarding, account growth, and driving trading performance through data insights.

This role bridges customer success and sales engineering, supporting leading energy traders and utilities in maximizing value from Jua’s AI-driven weather intelligence platform. It involves technical onboarding, driving renewals and upsells, and ensuring the platform directly enhances trading outcomes through data-driven decisions.

Responsibilities

• Establish and maintain strong, trust-based relationships with key clients, serving as their primary post-sale contact.
• Lead customer onboarding and technical integrations, including connections to Jua’s APIs, data pipelines, and analytics tools.
• Work with clients to define success goals, metrics, and ROI, ensuring measurable improvements in their trading performance.
• Interpret and present weather and market data insights to influence trading strategies and decision-making.
• Coordinate renewals, upsells, and cross-sells with the sales team, identifying opportunities for account expansion.
• Monitor account health, usage, and satisfaction, and proactively address any issues.
• Partner with product and engineering teams to share customer feedback and feature requests, ensuring cross-functional alignment.
• Represent Jua at client meetings, workshops, and industry events, acting as the main liaison between internal and external stakeholders.

Requirements

• 3–5 years of experience in key account management, customer success, or technical solutions roles, preferably in a startup environment.
• Strong Python skills for data analysis, visualization, API integration, and troubleshooting workflows.
• Understanding of energy trading markets and how weather data impacts trading decisions.
• Ability to explain weather data and forecasts to both technical and commercial audiences.
• Track record of managing renewals, upsells, or account growth in a technical or data-driven setting.
• Excellent communication and stakeholder management abilities, with experience collaborating across sales, product, and engineering teams.
• High ownership, adaptability, and curiosity, with a drive to deliver results quickly and effectively.

About the company

Jua cultivates a performance-driven culture that values service, adventure, and agility. The company operates at a fast pace, prioritizing data-driven innovation and clear communication to maintain a competitive edge. It aims to be a customer-focused, value-centric organization that sets new industry standards, embracing diverse perspectives to fuel collective growth.

• Fosters a performance culture centered on service and adventure.
• Operates with agility and high speed to adapt quickly to change.
• Innovates for users by leveraging data supremacy.
• Maintains alignment through clear, fact-based communication.
• Builds a customer-focused, value-centric organization.
• Values diverse backgrounds and experiences to enrich its journey toward growth.