Major Incident Manager

Sonar seeks a Senior Major Incident Manager in Geneva to automate infrastructure, enhance security, and ensure system reliability across its global engineering teams.

This position serves as a key engineering contributor focused on building and maintaining the tooling that streamlines the software development lifecycle. The incumbent will join a distributed team delivering solutions across Sonar’s five offices, utilizing automation to monitor and observe production infrastructure both on-premises and in the cloud.

Responsibilities

• Oversee critical security and core infrastructure components by analyzing SLO dashboards, triaging alerts, and monitoring Error Budget burn rates.
• Develop, review, and test code in Python, Go, or Terraform to automate infrastructure deployment, configuration, and security hardening.
• Design and implement automated solutions to eliminate manual toil, such as security patching, compliance checks, certificate rotations, and general maintenance.
• Maintain DevSecOps security tools within CI/CD pipelines and ensure robust observability systems are in place.
• Participate in on-call rotations and contribute to engineering improvements derived from post-mortems to reduce Mean Time to Recovery (MTTR).

Requirements

• Professional experience provisioning and managing complex infrastructure using tools like Terraform, CloudFormation, Ansible, or Puppet.
• Hands-on experience with a major cloud provider (AWS, GCP, Azure) or managing large-scale internal/private cloud infrastructure.
• Practical experience defining, measuring, and reporting on Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
• Proven experience with modern observability platforms (e.g., Prometheus/Grafana, ELK/EFK stack, Datadog/Splunk).
• Strong understanding of core networking concepts (TCP/IP, DNS, Load Balancing, Firewalls, Proxies) to debug connectivity and latency issues.
• Experience implementing security best practices via code, such as automated vulnerability scanning, configuration hardening, and secret management.
• Practical experience managing large-scale IAM systems.
• Experience running or significantly contributing to post-incident reviews (post-mortems) and prioritizing resulting engineering work.

What the company offers

• Relocation support for the right person if not currently based in the location.

About the company

Sonar is a profitable company with over $400M in revenue, leading the market in AI code verification and governance. The organization operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C., fostering a fast-paced growth environment. The company culture is defined by the CODE mindset: Committed to customers and community, Obsessed with quality, Deliberate in decisions, and Effective as one team. Sonar believes in the power of in-person collaboration, requiring employees to be in the office three anchor days a week (Mondays, Tuesdays, and Thursdays).

• Driven by the CODE mindset: Committed, Obsessed, Deliberate, Effective.
• Global presence with hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C.
• Profitable with over $400M in revenue and fast-paced growth.
• In-person collaboration emphasized with three anchor days in the office (Mondays, Tuesdays, Thursdays).