Media Consultant/Customer Success Manager in Performance Marketing

Nexoya seeks a Media Consultant/Customer Success Manager in Performance Marketing for a hybrid role in Zürich. The position involves supporting German and English-speaking clients in leveraging an AI-driven platform to optimize digital marketing performance.

This role serves as the primary liaison for German and English-speaking clients, helping them maximize value from Nexoya’s AI-powered platform. It focuses on transitioning clients from manual, spreadsheet-based workflows to data- and AI-driven strategies, supporting digital marketing teams in achieving their performance goals.

Responsibilities

• Manage customer accounts independently, covering onboarding, ongoing optimization, and renewal processes.
• Review cross-channel performance data with clients, including platforms like Google Ads, Meta, TikTok, and Snap.
• Spot areas for improvement and provide clear, actionable recommendations.
• Advise clients on performance marketing best practices and how to effectively implement AI tools.
• Work closely with Account Managers to develop customer accounts strategically.
• Collaborate with Product and Machine Learning teams to help improve the platform.

Requirements

• More than three years of experience in performance marketing, either from an agency or advertiser background.
• Excellent communication skills in German and a strong preference for client-facing roles.
• Proactive attitude with a commitment to delivering high-quality advice to clients.
• Interest in AI and automation; no technical building skills required, but enthusiasm for using AI to improve efficiency is essential.
• Strong analytical abilities and comfort working with data.
• Native-level German and business-fluent English.
• Willingness to travel occasionally for client meetings or team events.

Nice to have

• Prior experience in a startup or scale-up environment is beneficial.
• Background in incrementality testing, causal impact analysis, A/B testing, or econometrics/MMM is advantageous.

What the company offers

• Opportunity to work on a leading European AI marketing platform.
• Ownership, career growth, and direct influence on client outcomes.
• Part of an international, driven team with strong collaboration.
• AI-first culture that encourages experimentation, automation, and sharing innovations—working with MCPs, coworkers, and agents.
• Hybrid work model with flexibility to work remotely or from home; home bases in Zurich and Milan.
• Biannual Strategy Days where the entire team travels to a special location to co-create company strategy and culture (past locations include Helsinki, Berlin, Belgrade, Swiss Alps, and Zurich).

About the company

Nexoya’s mission is to help marketing teams unlock their full growth potential using AI. The company leverages AI-powered attribution to deliver transparency in digital advertising investments and optimizes budgets to support sustainable growth for clients. It serves leading European brands across e-commerce, telco, banking, insurance, energy, and other industries.

• Focus on AI-powered attribution for transparent advertising insights.
• Commitment to optimizing client budgets for sustainable growth.
• Support for leading European brands across diverse industries.
• AI-first culture that encourages innovation and automation.