Sales Service Manager

Rommelag seeks a Sales Service Manager in Switzerland for a full-time, on-site role. The position focuses on expanding the customer base, supporting service offerings, and enhancing customer satisfaction within the assigned territory.

The Sales Service Manager is tasked with growing the customer base and driving revenue within a designated region, while supporting service offerings and strengthening long-term client relationships through proactive engagement and market analysis.

Responsibilities

• Find, onboard, and grow customers within the assigned sales region.
• Assess market trends and customer needs—technical, pharmaceutical, and commercial—to identify new business opportunities.
• Create, negotiate, and manage quotations and cost estimates.
• Coordinate project funding and work with internal service teams and the Sales Service Assistant.
• Oversee the full order lifecycle, including confirmation, processing, modifications, and project tracking.
• Manage overdue invoices, reduce customer complaints, and improve communication between clients and production sites.
• Maintain high customer satisfaction via phone, email, and in-person support.
• Resolve customer issues and foster lasting relationships.
• Represent the company at trade fairs, seminars, and service events.
• Prepare and deliver presentations as needed.
• Support and train external agents, share documents, and join customer visits.
• Assist agents during trade fairs and client meetings.
• Collaborate with internal teams on spare parts, service, complaints, and payment follow-ups.
• Suggest improvements to processes for faster issue resolution.
• Carry out tasks in line with DIN EN ISO 9001 standards.
• Complete routine duties independently according to work instructions.