Senior Business Travel Consultant - Spanish speaking - Remote

Perk Yokoy seeks a Spanish-speaking Senior Business Travel Consultant to provide elite, remote support for executive clients, managing complex travel logistics with precision and discretion.

This position serves as an Executive and VIP Business Travel Consultant, dedicated to delivering high-level service for senior leaders and valuable clients. The role merges expertise in premium hospitality and travel with operational knowledge of contact centre environments to ensure seamless travel experiences.

Responsibilities

• Oversee the complete travel lifecycle for executives, including flights, accommodations, ground transport, and special requests.
• Offer tailored travel advice that respects individual preferences, corporate policies, and safety standards.
• Resolve urgent travel disruptions quickly and empathetically to minimize impact on the traveller.
• Manage inquiries across phone, chat, and email channels within a fast-paced service setting.
• Maintain high service standards while meeting key performance indicators like handle time and service level agreements.
• Foster lasting relationships with executive travellers through consistent, high-quality interactions.
• Work collaboratively with team members to uphold a culture of elite service and high performance.

Requirements

• Demonstrated background in delivering premium customer service within executive travel, hospitality, aviation, or luxury sectors.
• Proficiency in Global Distribution Systems such as Amadeus, Sabre, or Galileo.
• Solid grasp of contact centre metrics, including productivity, efficiency, and customer satisfaction scores.
• Outstanding communication abilities with a professional, confident, and discreet demeanor.
• Capacity to stay calm, make decisive choices, and focus on solutions during high-pressure moments.
• Strong organizational capabilities and meticulous attention to detail.

Nice to have

• Prior experience assisting C-suite executives, senior stakeholders, or high-net-worth individuals.
• Familiarity with out-of-hours, follow-the-sun, or on-call travel support structures.

What the company offers

• The opportunity to work remotely.

About the company

Perk Yokoy operates as an intelligent platform for travel and spend management, helping businesses automate bookings, expenses, and invoice processing. Trusted by over 10,000 companies globally, the firm combines innovation, control, and simplicity to transform how organizations manage their operational workflows.

• Focus on automating travel and financial processes to enhance business efficiency.
• Global trust with a user base exceeding 10,000 companies.
• Commitment to blending innovation with operational control and simplicity.