Senior Business Travel Consultant - Spanish speaking

Perk Yokoy seeks a Senior Spanish-speaking Business Travel Consultant to provide elite, end-to-end travel management for VIP clients in a remote setting.

This position focuses on delivering high-touch, executive-level travel services to senior leaders and valuable corporate accounts. The role demands a blend of luxury hospitality expertise and contact centre operational proficiency to ensure seamless travel experiences.

Responsibilities

• Oversee complete travel arrangements for VIPs, including flights, accommodations, ground transport, and special requests.
• Offer tailored travel advice that respects individual preferences, corporate policies, and safety standards.
• Resolve urgent travel disruptions quickly and empathetically to minimize impact on the traveller.
• Manage client interactions across phone, chat, and email within a fast-paced service environment.
• Maintain high service standards while meeting key performance indicators like handle time and productivity.
• Foster lasting relationships with executive clients through consistent, high-quality support.
• Work collaboratively with team members to uphold a culture of elite service performance.

Requirements

• Demonstrated history of providing premium customer service in executive travel, hospitality, aviation, or luxury sectors.
• Proficiency with Global Distribution Systems such as Amadeus, Sabre, or Galileo.
• Solid grasp of contact centre metrics, including efficiency, productivity, and customer satisfaction scores.
• Outstanding communication abilities with a professional, confident, and discreet demeanor.
• Capacity to stay calm, make decisive choices, and focus on solutions under pressure.
• Keen attention to detail and strong organizational capabilities.

Nice to have

• Prior experience assisting C-suite executives, senior stakeholders, or high-net-worth individuals.
• Familiarity with out-of-hours, follow-the-sun, or on-call travel support structures.

What the company offers

• Competitive salary package including equity ownership.
• Generous vacation time combined with public holidays.
• Option to choose between private healthcare coverage or a gym allowance.
• Life insurance benefits for family members.
• Access to Spring Health for therapy and coaching sessions.
• Flexible compensation structure.
• 17 weeks of paid parental leave during the child’s first year.
• 16 paid hours annually for volunteering activities.
• Up to 20 'Work from Anywhere' days per year.
• Real-life language lessons in English, Spanish, and Catalan.
• Fully paid four-week sabbatical after five years of service.
• Relocation assistance to move to one of the company hubs.

About the company

Perk is an intelligent platform designed for travel and spend management, aiming to eliminate shadow work so employees can focus on real work. The company strives to transform business operations and employee well-being through innovation, control, and simplicity.

• Focus on eliminating administrative burdens to empower employees.
• Commitment to transforming how businesses operate and how staff experience their work.
• Emphasis on innovation, control, and simplicity in product design.