1st & 2nd-Level-Supporter

Aufgaben

• Ensure smooth first- and second-level support within the Electronic Workplace environment and for specialized applications.
• Analyze, isolate, and resolve disruptions in the EWP environment and support 3rd-level support and external partners with complex issues.
• Install, configure, and stage notebooks and commission mobile end devices.
• Support users with technical questions and ensure high service quality.
• Participate in optimizing support processes and continuously improving the workplace environment.

Anforderungen

• Multi-year professional experience in second-level support with a focus on Microsoft applications and operating systems.
• Solid knowledge of Windows 11 and Microsoft 365 / Office 365.
• Basic understanding of network and cloud services.
• Structured, independent, and solution-oriented working style with high service and customer orientation.
• Strong team skills, resilience, and a high sense of quality and responsibility.
• Good communication skills and quick comprehension.
• Fluent German skills.

Von Vorteil

• Experience with SCCM, MS Teams, OneDrive, M365 services, Confluence, Jira, Surface Hub, and the printing area.