IT Workplace Support Specialist

SIX Group in Zürich seeks a Mid-level IT Workplace Support Specialist for onsite Level 2 support. The role focuses on maintaining stable, user-centric IT services for Windows 11 clients and workplace technology, with responsibilities including device support, Microsoft 365 management, and collaboration with central engineering teams.

This position is for a hands-on Level 2 Onsite Supporter within the Workplace IT team, responsible for ensuring reliable and user-focused IT services at the Zurich site. The specialist serves as a key on-site contact for employees and supports continuous improvement and standardization of the workplace environment.

Responsibilities

• Deliver onsite Level 2 support for Windows 11 clients and standard workplace services, including backup for Level 1 when needed
• Manage incidents and service requests through ITSM, performing IMACD tasks and coordinating escalations
• Install, replace, and troubleshoot end-user devices such as laptops, monitors, docking stations, and peripherals
• Support Microsoft 365 services and manage user access via Active Directory and Azure AD
• Maintain and support printers, meeting rooms, and collaboration tools including Teams Rooms and video conferencing
• Assist with Endpoint Management using Intune or Microsoft Endpoint Manager for device enrollment, compliance, and software assignments
• Participate in workplace standardization and lifecycle management for devices, accessories, and meeting rooms
• Support rollouts, pilots, and refresh cycles in collaboration with central engineering teams
• Document solutions, processes, and how-to guides accurately
• Collaborate with 3rd level engineering, service providers, and internal stakeholders
• Contribute to small workplace IT projects and continuous improvement efforts
• Serve as a dependable on-site representative for central initiatives and standards

Requirements

• 2–4+ years of experience in onsite IT support or service desk (Level 1/2) within enterprise environments
• Strong practical skills with Windows 11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Experience with hardware support and structured deployment processes
• Understanding of Active Directory / Azure AD and basic Intune operations
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs) for on-site troubleshooting
• Experience with ticketing and asset management systems, and an SLA-focused mindset
• High service orientation, reliability, structured work approach, and clear communication skills
• Fluent German (spoken and written); good English for documentation and support interactions
• ITIL Foundation or equivalent certification
• Experience in large enterprise settings
• Familiarity with Microsoft Teams Rooms and meeting room technology
• English certification (e.g. Cambridge B2/C1)

About the company

SIX drives the transformation of financial markets and values innovative, bright minds. The company encourages employees to grow with their ideas and promotes diversity, welcoming applications from all personal backgrounds.

• SIX supports innovation and personal growth through its transformation initiatives
• The company values diversity and encourages applications regardless of personal background