IT Workplace Support Specialist

SIX Financial Information in Zürich seeks a mid-level IT Workplace Support Specialist for onsite Level 2 support. The role focuses on maintaining stable, user-centric IT services for Windows 11 clients and workplace technology, with responsibilities including device support, Microsoft 365 management, and collaboration with central engineering teams.

This position is for a hands-on Level 2 Onsite Supporter within the Workplace IT team, tasked with ensuring reliable and user-focused IT services at the Zurich site. The specialist serves as a primary point of contact for employees and supports ongoing improvements and standardization of the workplace environment.

Responsibilities

• Deliver onsite Level 2 support for Windows 11 clients and standard workplace services, including backup for Level 1 when needed
• Manage incidents and service requests through ITSM, performing IMACD activities and coordinating escalations
• Install, replace, and troubleshoot end-user devices such as laptops, monitors, docking stations, and peripherals
• Support Microsoft 365 services and manage user access via Active Directory and Azure AD
• Maintain and support printers, meeting rooms, and collaboration tools including Teams Rooms and video conferencing
• Assist with Endpoint Management using Intune or Microsoft Endpoint Manager for device enrollment, compliance, and software assignments
• Participate in workplace standardization and lifecycle management for devices, accessories, and meeting rooms
• Support rollouts, pilots, and refresh cycles in collaboration with central engineering teams
• Maintain accurate documentation of solutions, processes, and how-to guides
• Collaborate with 3rd level engineering, service providers, and internal stakeholders
• Contribute to small workplace IT projects and continuous improvement efforts
• Serve as a dependable onsite representative for central initiatives and standards

Requirements

• 2–4+ years of experience in onsite IT support or service desk (Level 1/2) within enterprise environments
• Strong practical skills with Windows 11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Experience with hardware support and structured deployment processes
• Understanding of Active Directory / Azure AD and basic Intune operations
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN) for troubleshooting onsite issues
• Experience with ticketing and asset management systems, and an SLA-focused mindset
• High service orientation, reliability, structured work approach, and clear communication skills
• Fluent German (spoken and written); good English for documentation and support interactions
• ITIL Foundation or equivalent certification
• Experience in large enterprise IT environments
• Familiarity with Microsoft Teams Rooms and meeting room technology
• English certification (e.g. Cambridge B2/C1)

About the company

SIX Financial Information drives the transformation of financial markets and values innovative, forward-thinking individuals. The company encourages personal and professional growth and welcomes applications from diverse backgrounds.

• SIX supports the evolution of financial markets and empowers employees to grow with their ideas
• The company values diversity and encourages applications from all personal backgrounds