Analyst – Desktop Support

StepStone Group seeks a Junior Analyst for Desktop Support in Zürich to manage IT infrastructure, resolve technical incidents, and provide user assistance.

This position sits within the Information Technology team, which is responsible for maintaining the infrastructure that supports automation and desktop operations. The role focuses on delivering centralized support services to address technology-related queries and ensure smooth daily operations for staff.

Responsibilities

• Serve as the primary contact for technical issues via phone, email, and face-to-face interactions.
• Address local office IT concerns and act as the on-site technical liaison.
• Triage, fix, and respond to incidents involving PCs, laptops, printers, mobile devices, email systems, and business applications.
• Update the Knowledge Base with technical solutions and maintain departmental procedures.
• Participate in various IT projects.
• Document persistent technical problems and work toward their resolution.
• Deliver professional and timely service to ensure a positive experience for users.

Requirements

• Excellent communication and customer service abilities.
• Capability to explain technical concepts clearly to non-technical staff.
• Strong skill in prioritizing tasks and managing workload.
• Ability to work autonomously with little supervision.
• Solid troubleshooting aptitude and a proactive approach to identifying issues.
• One to three years of experience in desktop or helpdesk support.
• A four-year college degree.

Nice to have

• Prior experience using ServiceNow.
• Familiarity with Crestron Audio Visual equipment.
• Exposure to the ITIL Framework.

What the company offers

• Access to Multiple Employment Resource Groups and mentorship programs designed to improve the employee experience.

About the company

StepStone Group considers its people to be its most valuable asset and essential to its success. The organization is dedicated to fostering an empowering environment where every employee feels heard, irrespective of their title or length of service.

• People are viewed as the most important asset for the company's success.
• The workplace culture empowers employees and ensures their voices are heard regardless of seniority.