Associate Director Product Management

Johnson Controls (Switzerland) seeks an Associate Director of Product Management to lead the Mission Critical Solutions portfolio within OpenBlue, combining strategic vision with people leadership.

The company is looking for a leader to drive the strategy, growth, and execution of its Mission Critical Solutions portfolio under the OpenBlue umbrella. This position requires a blend of strategic foresight, operational rigor, and deep customer empathy to scale SaaS solutions. The role is dual-focused, demanding accountability for both portfolio performance and the professional development of the product team.

Responsibilities

• Establish and maintain the multi-year vision and strategic direction for Mission Critical solutions within the OpenBlue ecosystem.
• Convert emerging market trends into distinct product directions that differentiate the offering.
• Ensure the Mission Critical strategy aligns with the broader OpenBlue platform roadmap and artificial intelligence initiatives.
• Manage the product backlog, including defining, prioritizing, and refining epics and features in collaboration with engineering.
• Partner with engineering, UX/design, and QA teams to scope, refine, and deliver high-value features incrementally.
• Translate user needs and business goals into clear epics with defined acceptance criteria and priorities.
• Facilitate sprint planning, backlog grooming, release planning, and cross-functional coordination.
• Engage directly with customers, partners, and sales teams to understand use cases, pain points, and value drivers.
• Define personas, workflows, and use cases for compliance and alarm solutions.
• Champion customer feedback loops and ensure enhancements and features influence the roadmap.
• Partner with GTM teams and Program Managers to launch products successfully.
• Own business performance across the mission-critical portfolio (ARR growth, adoption, retention, attach rates).
• Develop pricing, packaging, and commercialization strategies.
• Measure product adoption, user analytics, and business impact ARR to optimize features.
• Align with Product Managers, engineering, and UX across OpenBlue portfolio to coordinate dependencies.
• Support Customer Success teams in translating product value and resolving escalating support tickets.
• Establish strong product management discipline, documentation standards, and product discovery practices.
• Mentor team members to grow into senior product leadership roles.
• Build a culture of ownership, accountability, and customer obsession.

Requirements

• Bachelor's degree in Engineering, Management, Business or related field.
• 7+ years experience in product management.
• At least 2+ years in people leadership.
• Experience managing complex enterprise software portfolios.
• Thorough understanding of agile software development methodologies, values and procedures.
• Experience working closely with engineering teams.
• Excellent analytical, problem-solving and project management skills with high attention to detail.
• Self-motivation with a capability of managing multiple priorities and tasks.
• Flexibility and ability to reprioritize multiple projects and deadlines based on business need.
• Team-player attitude with the ability to work in a collaborative environment.
• Excellent interpersonal skills and ability to work with diverse personality types.
• Strong consensus building, conflict resolution and persuasive skills.
• Creative and efficient in proposing solutions to complex, time-critical problems.
• Ability to uncover and define market problems and competitive landscape.
• Travel up to 10%.

Nice to have

• Experience in compliance, alerts/notification systems, or critical operations software.
• Experience in healthcare, mission-critical infrastructure, compliance systems, alarm management, or regulated industries.
• Familiarity with Smart Building, IoT, Energy, Sustainability, and enterprise SaaS products.
• Experience with data-driven decision making and KPI alignment across product portfolios.

About the company

Johnson Controls (Switzerland) fosters a team environment that is open, collaborative, results-oriented, and hardworking, while also emphasizing that work should be fun. The company embraces diversity and inclusion, valuing different perspectives to create a desirable place to work.

• Open, collaborative, results-oriented, hardworking, and fun team environment.
• Embraces diversity and inclusion, valuing different perspectives.