(Associate) Customer Product Manager

Tecan Group AG seeks a (Associate) Customer Product Manager in Switzerland to oversee product lifecycles, support sales negotiations, and drive customer satisfaction within the Partnering Business unit.

This position serves as the main point of contact for coordinating Partnering Business partner products, with a particular emphasis on customized solutions built on platform products. The role involves supporting sales teams during contractual and pricing discussions, defining value propositions, and facilitating alignment sessions to ensure mutual success.

Responsibilities

• Oversee daily operational and lifecycle management for designated projects and products, including leading business and quality reviews, conducting regular conference calls, and handling product change management.
• Enhance customer satisfaction and advance Tecan’s Partnering Business marketing, financial, and growth goals through proactive lifecycle management and operational excellence.
• Guarantee adherence to all relevant regulatory standards and keep product documentation up to date.
• Track and manage product forecasting, orders, and deliveries, taking necessary actions in coordination with key stakeholders.
• Head the Product Care Team, track product-related KPIs, and ensure timely delivery of agreed items.
• Assist the sales organization in preparing and negotiating contracts, while monitoring contract expirations and obligations.
• Provide cross-functional guidance and support to teams, and identify client trends.
• Manage the lifecycle of platform-based products efficiently by applying established processes and driving continuous improvement initiatives.

Requirements

• Degree in Chemistry, Biology, Medicine, or Engineering, with further education in Product Management or Business Administration.
• Experience in liquid handling and robotics, clinical diagnostics, and/or life science business.
• Experience in highly complex system development, supporting system sales activities, and product/lifecycle management.
• Proficiency in English.
• Strong negotiation skills and experience in executing complex contracts.
• High natural authority, power of persuasion, and ability to handle rapidly changing market and customer situations.
• Team-oriented, entrepreneurial thinking, persistent, reliable, and self-motivated.
• Willingness to travel worldwide (5-10%).

Nice to have

• German language proficiency.

What the company offers

• The chance to make an impact on the world of tomorrow.
• Working in an international and diverse environment.
• The chance to grow your career within the company.
• Empowerment through a strong and unique company culture.
• Comprehensive compensation and benefits package.

About the company

Tecan Group AG is driven to improve people’s lives and health by empowering customers to scale healthcare innovation globally from life science to the clinic. The company collaborates with customers from early-stage innovation through project implementation and beyond, delivering products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. Values include trust, highest standards and ambition, which are the cornerstones of the business. The company fosters a positive and empowering environment where employees can grow and bring their passion and talent to work.

• Driven to improve people’s lives and health by empowering customers to scale healthcare innovation globally from life science to the clinic.
• Collaborate with customers from early-stage innovation through project implementation and beyond.
• Deliver products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.
• Values include trust, highest standards and ambition, which are the cornerstones of the business.
• Foster a positive and empowering environment where employees can grow and bring their passion and talent to work.

How to apply

Documents to submit:

• CV or resume