Claim Handler

WinGD is seeking a Mid-level Claim Handler based in Winterthur, CH, to manage customer claims, maintain ERP data, and collaborate with global teams.

This position focuses on managing the end-to-end claim process for customers, including verification, settlement, and reporting. The role serves as a key support point for purchasing and parts coordination teams while ensuring accurate data management across global operations.

Responsibilities

• Process and resolve customer claims using the claim communication database.
• Update and maintain claim records within the SAP S/4 HANA ERP system.
• Collaborate with internal departments to address claim-related matters.
• Provide ongoing assistance to local and international Purchasers and Parts Order Coordinators.
• Check and validate technical specifications and requirements.
• Prepare regular reports on global claim settlement costs and current claim statuses.
• Coordinate with Claim Handlers in Korea and China to update claim statuses.

Requirements

• 2-4 years of experience in purchasing or claim handling.
• Ability to understand technical and commercial specifications and drawings in English.
• Knowledge of logistics for global transport, import, and export.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Familiarity with SAP S/4 HANA ERP system.
• Proactive, self-driven, and highly committed work ethic.
• Strong interpersonal skills with the ability to communicate effectively across different cultural backgrounds.
• Cost-optimization mindset with good negotiation skills.

What the company offers

• Contribute to shaping the sustainability and environmental impact of the shipping industry.
• Work in a dynamic environment that combines long-standing technology expertise with industry-leading innovation.
• Access to award-winning and extraordinary products.
• Join multi-cultural and interdisciplinary teams that foster diverse perspectives and collaborative thinking.
• Benefit from a non-hierarchical, agile structure that welcomes input and ideas.
• Participate in in-house technology training and professional development opportunities.

About the company

WinGD stands at the forefront of technology shaping the future of the shipping industry. The company combines a rich history of technological expertise with industry-leading innovation across a global network. Its multi-cultural and interdisciplinary teams encourage diverse perspectives and collaborative thinking. WinGD operates with a non-hierarchical, agile structure that values employee input and ideas.

• Contribute to shaping the sustainability and environmental impact of the shipping industry.
• Work in a dynamic environment that combines long-standing technology expertise with industry-leading innovation.
• Join multi-cultural and interdisciplinary teams that foster diverse perspectives and collaborative thinking.
• Benefit from a non-hierarchical, agile structure that welcomes input and ideas.
• Participate in in-house technology training and professional development opportunities.