Customer Care Coordinator

SGS seeks a Customer Care Coordinator in Baar, CH, to manage global product line operations and client support for mineral commodities inspection and laboratory services.

The company is looking for a professional to oversee the delivery of inspection and laboratory services for international clients within its Mineral Commodities division. This position involves coordinating global product line activities, handling client inquiries, liaising with affiliates worldwide, monitoring service progress, reviewing documentation, and supporting invoicing processes.

Responsibilities

• Manage and coordinate global product line operations for clients.
• Address client inquiries regarding inspection and laboratory services while maintaining precise records.
• Collaborate with SGS affiliates globally and update clients on service progress.
• Analyze and verify inspection data for accuracy.
• Review reports and certificates from affiliates to ensure they meet client specifications.
• Ensure adherence to inspection protocols, business policies, and reporting standards.
• Coordinate billing procedures with affiliates and prepare client invoices.
• Maintain job files in compliance with internal control requirements.
• Support accounts receivable activities according to Group policy.

Requirements

• University degree in marine, technical, chemical, or commercial fields.
• At least three years of experience in back-office roles.
• Proven experience in client service and direct communication.
• Understanding of metals commodities trade inspections.
• Fluent written and spoken English.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and prioritization skills.
• Excellent communication and interpersonal abilities.
• Capacity to work under pressure and manage multiple priorities.

Nice to have

• Knowledge of additional languages.
• Experience with Oracle BOSS (Order Management module).
• Adaptable and flexible approach.
• Proactive team player with strong attention to detail.
• Quick learner with a conscientious and organized working style.
• Ability to build effective working relationships across teams and locations.
• Open to change and continuous improvement.

What the company offers

• Opportunity to work with a global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

About the company

SGS is the world’s leading Testing, Inspection and Certification company operating a network of over 2,500 laboratories and business facilities across 115 countries. The company combines precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. The brand promise underscores a commitment to trust, integrity and reliability. SGS fosters an open, friendly, and supportive culture that thrives on teamwork. The company values diversity and provides endless opportunities to learn, grow your expertise, and fulfill your potential.

• Global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.