Customer Success Manager (remote/hybrid - Spain or Germany)

Gilytics seeks a Customer Success Manager to support clients in Spain or Germany, focusing on onboarding, training, and strategic account growth for its cloud-based infrastructure platform.

This position supports Gilytics’ mission to modernize energy, telecom, and transport infrastructure through automated cloud solutions. The successful candidate will navigate the complexities of linear infrastructure planning, working closely with both internal teams and external clients to facilitate meaningful operational improvements.

Responsibilities

• Manage the end-to-onboarding process for new software implementations.
• Deliver training programs and feature updates to keep clients informed.
• Facilitate workshops that highlight practical use cases and industry best practices.
• Coordinate customer events to encourage networking and knowledge sharing.
• Analyze client challenges to create effective product integration strategies.
• Act as the primary liaison between customers and the product development team to resolve issues.
• Align sales efforts with customer needs and product capabilities.
• Spot opportunities for account expansion and manage subscription renewals.
• Streamline support workflows to improve response efficiency.
• Track and report on key metrics related to customer engagement.
• Provide product expertise training to marketing and sales colleagues.

Requirements

• Master’s degree in Geoinformatics, Environmental/Civil or Electrical Engineering, Physics, or a related technical field.
• 4+ years of professional experience in B2B customer relationship management, customer success, or product management.
• Solid understanding of energy network planning, spatial and environmental assessment, and GIS-based modelling.
• Proven ability to manage international enterprise clients.
• Fluent English (spoken and written).
• Residence in Spain or Germany.

Nice to have

• Business degree combined with strong technical acumen and understanding of spatial or energy systems.
• Experience within SaaS, GIS, utilities, or energy sectors.
• Professional proficiency in Spanish, German or French.

What the company offers

• Flexibility of remote work within Germany or on-site collaboration.
• Flexible working hours and a dynamic, friendly, and agile culture.
• High level of autonomy and direct influence on key decisions.
• Corporate laptop and smartphone are provided.

About the company

Gilytics operates as a fast-paced, impact-driven tech startup. The organization fosters a collaborative, empathetic, and customer-focused environment where team members thrive in diverse, cross-cultural settings.

• Fast-paced, impact-driven tech startup.
• Collaborative, empathetic, and customer-focused.
• Thrives in diverse, cross-cultural environments.