Customer Advocacy & Growth Manager

Gilytics seeks a Customer Advocacy & Growth Manager to build a repeatable growth engine through customer stories, referrals, and community engagement in a fully remote role.

This position operates at the intersection of customer success, content creation, and sales enablement. The primary mission is to transform customer success into a scalable growth engine by identifying compelling customer narratives, extracting key insights, and activating proof through various channels such as referrals, case studies, webinars, and community platforms.

Responsibilities

• Develop and maintain a pipeline of customer advocates and references.
• Manage a structured referral program with defined quarterly targets.
• Oversee the end-to-end production of case studies and success stories, including securing approvals from Legal, Compliance, and management.
• Engage with industry bodies like CIGRE, CEATI, and ENTSOE to enhance visibility and professional connections.
• Conduct customer interviews to extract value and independently publish one Pathfinder success story per quarter.
• Ensure the website and product pages feature up-to-date customer evidence.
• Create LinkedIn content and execute targeted outreach to support pipeline generation.
• Plan, host, and manage at least one quarterly webinar featuring customer speakers.
• Build and manage the Pathfinder Forum, a user community connecting customers and prospects.
• Equip the sales team with proof points, references, and stories to strengthen trust during active deals.
• Identify missing customer assets in live opportunities and develop them.
• Develop targeted messaging and evidence for key segments, use cases, and geographies.

Requirements

• 3 to 7 years of experience in B2B customer advocacy, customer marketing, or sales enablement.
• Proven track record of producing technical content independently, including case studies, customer stories, and white papers without relying on a copywriter.
• Experience working in or selling into infrastructure, energy, utilities, transport, or engineering sectors.
• Demonstrated ability to coordinate across complex organizations, including Legal, Compliance, and multiple stakeholders, to get deliverables approved.
• Strong interviewing and storytelling skills.
• Sales enablement mindset.
• Active, proven use of AI tools to work faster and produce more.
• Self-directed execution.

Nice to have

• Exposure to GIS, geospatial software, or spatial data concepts.
• Experience managing a customer community, user forum, or user group.
• Has organized or hosted external-facing technical webinars.
• Has worked at a startup or scaleup.
• Multilingual — French, German, or Spanish a plus.

What the company offers

• Full ownership of a new function with direct business impact from day one.
• Close collaboration with Sales, Customer Success, and the leadership team.
• Fully remote, async-friendly work environment.
• Competitive compensation — salary negotiable based on experience and location.

About the company

Gilytics builds Pathfinder, a geospatial SaaS platform for infrastructure companies. The company is a VC-backed Swiss startup with a lean, global team that moves fast, works remotely, and hires people who take ownership and get things done.

• VC-backed Swiss startup with a lean, global team.
• Fast-paced environment with a focus on remote work.
• Hires people who take ownership and get things done.