Hôtesse

The company seeks a Host/ess in Geneva to warmly welcome guests, manage reservations, and support restaurant operations. This junior, full-time role requires hospitality experience and fluency in English and French.

The Host/ess serves as the first point of contact for dining guests, ensuring a courteous welcome while optimizing restaurant capacity through reservation management. This position reports directly to the Restaurant Manager and plays a key role in maintaining smooth front-of-house operations.

Responsibilities

• Maintain a detailed understanding of the dining room layout and identify premium seating arrangements.
• Verify that Wi-Fi access cards are available for guests throughout service hours.
• Keep the cloakroom area clean, organized, and prepared for guest use.
• Monitor and refresh welcome candles to maintain ambiance.
• Greet visitors with a friendly demeanor, assist with coat check, and escort guests to their tables while providing attentive service.
• Remember guest identities and seating assignments to facilitate smooth departures.
• Collaborate with the front-of-house team to tidy the dining area after service while ensuring guests are properly seen off and their belongings returned.
• Demonstrate comprehensive knowledge of the restaurant's culinary style, the chef's background, and the brand's global presence.
• Communicate guest feedback and comments to the Restaurant Manager promptly.
• Proactively address and fulfill guest requests before they are explicitly stated.
• Manage guest seating according to the reservation schedule and adjust arrangements as needed for walk-ins or changes.
• Handle coat check duties, retrieving and returning guests' belongings upon departure.

Requirements

• Demonstrated passion for exceptional service and meticulous attention to detail.
• At least two years of prior experience in a comparable hospitality role.
• Strong teamwork abilities, curiosity, and a commitment to professional development.
• Effective communication skills and adaptability in a dynamic environment.
• Fluency in both English and French; proficiency in an additional European language is advantageous.
• Possession of a valid Swiss work permit or an EU passport.

Nice to have

• Prior experience working in luxury hotels or fine dining establishments is preferred.
• Proficiency in an additional European language beyond English and French.

What the company offers

• Comprehensive learning and development programs tailored to career growth at every stage.
• MOstay benefits, including complimentary stays and discounted rates at Mandarin Oriental properties worldwide for employees and their families.
• Global health benefits and wellness initiatives to support work-life balance and personal wellbeing.
• A competitive salary and benefits package aligned with the Swiss luxury hospitality sector.
• Daily meals provided at the staff restaurant.
• Professional uniform supplied and maintained by the hotel.

About the company

The Mandarin Oriental Hotel Group operates as a premier 5-star hospitality brand, upholding the standards of Swiss Deluxe and the company's core commitments. The organization emphasizes exceptional guest experiences, meticulous service principles, and a culture dedicated to continuous improvement and professional excellence.

• Upholding 5-star hospitality standards in alignment with Swiss Deluxe expectations.
• Adhering to the Mandarin Oriental Group's core principles and commitments.
• Fostering a culture of continuous learning and professional growth.
• Prioritizing employee wellbeing through comprehensive health and wellness programs.