Head of Digital Content & Operations (The Lab)

Roche seeks a Director to lead The Lab, its enterprise center for digital content and engagement, shaping its five-year strategy and global operations.

The Lab serves as Roche’s central hub for content services and digital engagement, combining execution, AI, technology, and operations to drive scalable customer interactions. In this director-level role, the incumbent will define the center’s vision for the next five years, influence broader enterprise strategy, and build high-performing, cross-functional partnerships.

Responsibilities

• Guide the transformation of The Lab into a modern, AI-driven organization.
• Manage global digital engagement services, AI-enabled content operations, and strategic delivery partnerships.
• Define how the company creates, delivers, measures, and enhances content and digital engagement at scale.
• Contribute to enterprise strategy and foster strong collaborations across different business units.

Requirements

• Over 15 years of progressive leadership experience in areas such as digital transformation, customer engagement, digital strategy, content operations, marketing technology, shared services, or consulting.
• Proven track record of leading large, global operations teams through growth, transformation, and organizational change.
• Experience building and scaling enterprise capabilities that support multiple business units, markets, and functions.
• Ability to lead geographically dispersed teams, including internal staff, strategic partners, and external delivery networks.
• Skill in managing complex operating models, substantial budgets, and strategic vendor relationships while ensuring quality, efficiency, and measurable business value.
• Deep understanding of AI, digital engagement, content operations, customer experience, marketing technologies, data, and analytics.
• Experience establishing enterprise governance, operating models, performance frameworks, and service excellence in complex matrix organizations.
• A Bachelor’s degree is required.
• Willingness to travel internationally, approximately 30-40% of the time.

Nice to have

• An advanced degree in Business, Marketing, Technology, Life Sciences, or a related field.
• Prior experience in healthcare, life sciences, or other highly regulated industries.

About the company

Roche is a global health company with over 100,000 employees dedicated to advancing science to ensure everyone has access to healthcare. The organization fosters a culture of personal expression, open dialogue, and genuine connections, empowering employees to explore new possibilities and deliver life-changing solutions.

• Encourages personal expression, open dialogue, and genuine connections.
• Values employees for who they are, ensuring they are accepted and respected.
• Empowers staff to explore new possibilities, foster creativity, and keep ambitions high.
• Dedicated to advancing science to ensure access to healthcare for current and future generations.