Implementation Manager

Benchling seeks a Mid-level Implementation Manager in Zürich, CH, to lead customer rollouts and expansions. The role requires a scientific background, project management skills, and experience with the Benchling platform, working in a hybrid, full-time capacity.

Benchling is building a top-tier Professional Services team to support its growing customer base. Implementation Managers collaborate with clients ranging from small biotech startups to large biopharmaceutical companies, helping them understand their R&D workflows and implement Benchling solutions that enhance research collaboration. The role combines scientific knowledge, project management, and product expertise to ensure successful deployments.

Responsibilities

• Oversee initial customer rollouts and expansion projects for new teams or processes at existing clients
• Lead implementation projects from start to go-live, using project management, scientific insight, and deep product knowledge
• Create detailed project plans, manage activities, and coordinate with team members to deliver on time, within budget, and to high quality standards
• Analyze clients’ scientific workflows to identify how Benchling can address their core business needs
• Facilitate requirements and design sessions, conduct data modeling and application setup, develop test plans, guide UAT, and train users
• Serve as a trusted advisor, guiding clients through implementation and ensuring adoption of Benchling Best Practices
• Document customer challenges and advocate for them internally to influence product improvements
• Collaborate with sales to identify expansion opportunities after project completion

Requirements

• Master’s or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field
• Minimum 2 years of lab or R&D experience, preferably in antibody discovery, strain engineering, or process development
• Experience implementing software, ideally in a SaaS environment
• Excellent communication skills to engage effectively with scientists, IT leads, and executives
• Proactive self-starter capable of thriving in a startup setting
• Curious, creative, and persistent, with a collaborative mindset to work as a thought partner with clients and Benchling teams
• Willingness to travel up to 25% based on project and customer needs
• Prior experience using the Benchling platform

Nice to have

• Experience using Benchling, particularly as an administrator
• Previous software implementation experience, especially in a SaaS company

What the company offers

• Full-time employees outside the U.S. receive a comprehensive benefits program adapted to their region
• Benchling determines starting pay based on skills, experience, qualifications, interview performance, and location

About the company

Benchling is reimagining biotech for the AI era, with AI fluency at the core of its operations. The company is committed to integrating AI into daily work for all new hires and values diversity, hiring individuals from varied identities, backgrounds, and experiences to enrich its team.

• AI fluency is central to how Benchling operates and is integrated into daily work
• The company prioritizes diversity, hiring from a broad range of identities, backgrounds, and experiences
• Benchling is committed to rebuilding biotech for the AI era