IT Data Service Manager

EFG International seeks a Senior IT Data Service Manager in Geneva to oversee data integration governance, SLA monitoring, and operational documentation.

This position supports the DataOps Services mission by ensuring the reliable and efficient operation of all data interfaces on the company’s platform. The role focuses on strengthening governance through rigorous management of Standard Operating Procedures (SOPs), documentation, and Service Level Agreements (SLAs).

Responsibilities

• Coordinate daily activities for data integration services, including change management, quality assurance, and SLA tracking.
• Serve as the main point of contact for issues related to service levels and operational procedures.
• Develop, maintain, and update SOPs and documentation to meet internal standards, audit needs, and regulatory requirements.
• Work with IT, production support, and business units to enhance governance over data integration workflows.
• Track and consolidate key performance indicators (KPIs) regarding service reliability, quality, and SLA compliance.
• Prepare reports for service reviews that highlight risks, operational issues, and opportunities for improvement.
• Identify process pain points through stakeholder feedback and propose optimizations to SOPs and workflows.
• Assist in incident and problem management from a governance standpoint.
• Foster cross-team communication to support operational excellence and a culture of continuous improvement.

Requirements

• Minimum of five years of experience in operational governance, documentation management, service management, or PMO roles within IT or data-driven environments.
• Demonstrated ability to manage and monitor SLAs and SOPs effectively.
• Strong analytical, organizational, and writing skills capable of producing clear, concise, and audit-ready documentation.
• Experience in tracking KPIs, preparing service quality reports, and presenting findings to management and stakeholders.
• Proficiency in spoken and written English.

Nice to have

• Familiarity with Kafka, Opcon orchestrator, microservice architectures, and REST-based communication.
• Proficiency in spoken and written French.

What the company offers

• A stimulating and dynamic work environment.
• An equitable and inclusive workplace built on mutual respect.
• A supportive culture where individual contributions are valued and recognized.

About the company

EFG International fosters a culture driven by accountability, passion, and a solution-oriented mindset. The company believes that diverse teams enhance decision-making and innovation, while promoting collaboration and an entrepreneurial spirit to deliver high-quality results for clients.

• Valuing diversity to improve decision-making and drive innovation.
• Emphasizing accountability and ownership of tasks and challenges.
• Encouraging a hands-on, proactive approach to deliver quality results quickly.
• Striving for excellence through passion and commitment.
• Focusing on client outcomes with a risk-aware, solution-driven approach.
• Promoting collaboration, teamwork, and an entrepreneurial spirit.

How to apply

Documents to submit:

• Cover letter
• CV