IT Governance & Operations Specialist (m/w/d)

E-GENERALI seeks an IT Governance & Operations Specialist to bridge IT, business units, and external partners, focusing on process optimization, data governance, and digital transformation within a hybrid work model.

This position serves as a key liaison for the Transformation Office, connecting IT departments with business stakeholders and external vendors. The role is designed for professionals who combine technical expertise with a pragmatic approach to solving business challenges, ensuring that IT initiatives align effectively with organizational goals.

Responsibilities

• Monitor and review service level agreements (SLAs) and key performance indicators to support operational quality.
• Assess and manage IT-related risks, including contributions to cloud security strategies.
• Define data governance structures, assign responsibilities, and promote high data quality standards.
• Organize training and information sessions to introduce new technologies and enhance digital collaboration.
• Analyze current workflows to identify opportunities for optimizing processes, tools, and interfaces.
• Collaborate with IT and business teams to implement concrete improvement initiatives.
• Coordinate outsourcing activities and maintain professional relationships with external service providers.
• Conduct due diligence assessments in partnership with relevant internal departments.
• Support procurement processes by ensuring adherence to internal compliance guidelines.
• Coordinate legal aspects of contracts in alignment with internal legal experts.
• Maintain and develop business continuity processes.
• Ensure the IT inventory is accurately structured and up to date.
• Contribute to company-wide digital transformation projects, such as corporate website renewals.

Requirements

• A degree in business informatics or a comparable field of study.
• Three to five years of professional experience in IT operations, data management, governance, or process optimization.
• A broad technical understanding with a strong interest in IT operations and process design.
• A structured working style with the ability to prioritize tasks independently and demonstrate initiative.
• Excellent communication skills and a collaborative mindset when working with diverse stakeholders.
• Fluency in both German and English.
• Strong interest in emerging technologies, particularly Artificial Intelligence (AI) and data-driven solutions, with the ability to identify practical AI use cases for improving processes and decision-making.

Nice to have

• Basic knowledge of cloud technologies, outsourcing, or IT risk management.
• Familiarity with modern IT systems such as Azure, AWS, ServiceNow, Microsoft 365, or Jira.
• Relevant certifications like Lean Six Sigma, ITIL, COBIT, or cloud-specific credentials.
• Experience working in regulated industries, such as financial services or insurance.

What the company offers

• A dynamic role with significant responsibility and opportunities for personal input.
• Direct collaboration with the Transformation Office and exposure to strategic initiatives.
• Active participation in key digitalization and transformation projects.
• Flexible working arrangements and access to professional development and learning resources.

About the company

E-GENERALI operates as part of the Generali Investments platform, leveraging deep expertise in managing mutual funds and direct investment portfolios. The company possesses a thorough understanding of the investment restrictions and liabilities specific to insurance companies, applying an effective risk management approach to support platform growth.

• Part of the broader Generali Investments ecosystem.
• Focus on solid expertise in fund and portfolio management.
• Emphasis on effective risk management tailored to insurance sector requirements.