IT Service Operations Engineer

AMAC Aerospace seeks an IT Service Operations Engineer in Basel to manage hardware, software, and network support for a VIP aviation environment.

This position supports a prestigious aviation firm by ensuring seamless IT operations and enhancing the user experience. The engineer works within a dynamic, knowledge-rich team to maintain high service standards.

Responsibilities

• Deliver first and second-level technical support via email, phone, and on-site visits for hardware, software, and network problems.
• Manage and resolve IT requests using the group ticketing system to ensure efficient tracking.
• Employ diagnostic tools to identify and fix issues, preventing disruption to business activities.
• Maintain server room equipment, ensure data backups are current, and adhere to security protocols.
• Set up and maintain desktops, printers, mobile devices (iOS and Android), and telephone systems.
• Deploy Windows operating systems and applications using distribution utilities.
• Create and update technical documentation to improve knowledge management and suggest process improvements.
• Collaborate with global IT teams on projects involving cybersecurity, service design, and technical integration.
• Participate in an emergency support rotation schedule, typically one week every five weeks.

Requirements

• Fluent proficiency in English is mandatory.
• Prior experience in IT service desk operations, customer support, or system administration.
• Strong ability to support Windows client and server environments, Office suites, ERP systems, and mobile devices.
• Excellent communication skills, teamwork capability, and a proactive, user-focused approach.

Nice to have

• Additional language skills in French, German, or Turkish.
• Familiarity with Linux operating systems.

What the company offers

• Five weeks of annual leave, increasing to six weeks after age 50.
• Free on-site English classes and opportunities for individual professional development.
• Subsidized meals available in the company canteen.
• Parking spaces or free shuttle bus transportation.
• Various employee discounts for fleets, bars, and restaurants.
• Corporate events including an annual Christmas party and summer BBQ.

About the company

AMAC Aerospace is an owner-managed, young, and dynamic company with a hands-on mentality. The organization values employee ideas and contributions, offering a multifaceted and challenging role within an exclusive aviation environment.

• Owner-managed structure with a hands-on approach.
• Team values individual ideas and contributions.
• Multifaceted and responsible role in an exclusive setting.