IT Support Engineer

Coopers Group AG seeks a Mid-level IT Support Engineer in Basel for on-site contract work, focusing on Level 2 support, identity management, and endpoint maintenance.

This position serves as a key technical resource for end-user environments, handling Level 2 support tasks. The engineer is responsible for managing user identities across both on-premise and cloud directories while ensuring smooth operation of daily IT services.

Responsibilities

• Diagnose and fix problems within the Windows operating system and Microsoft 365 suite.
• Deploy, set up, and upkeep hardware and software solutions in line with internal standards.
• Track and address service requests and incidents via an ITSM platform.
• Conduct root cause analysis and forward intricate technical challenges to Level 3 specialists.
• Resolve network connectivity challenges, including LAN, WAN, Wi-Fi, and firewall configurations.
• Uphold IT security protocols, data privacy rules, and audit compliance.
• Keep detailed records of procedures, system configurations, and troubleshooting steps.
• Contribute to IT initiatives like system upgrades, data migrations, and new tool deployments.
• Educate users on security best practices and provide guidance on tool usage.

Requirements

• Five to six years of professional experience in IT support, desktop support, or end-user computing.
• Hands-on experience with endpoint management solutions such as Microsoft Intune.
• Knowledge of ITSM platforms and ticketing workflows, preferably within an ITIL context.
• Proven ability to troubleshoot complex technical issues effectively.
• Capacity to manage multiple tasks independently and prioritize workloads efficiently.

Nice to have

• Fundamental understanding of Linux and macOS operating systems.

What the company offers

• A collaborative environment where colleagues use first names.
• An organizational structure with minimal hierarchical layers.
• Access to a contemporary and modern office workspace.

About the company

Coopers Group AG fosters a workplace culture defined by open communication and accessibility. The organization operates with a flat hierarchy, encouraging direct interaction among team members and a relaxed, first-name basis atmosphere.

• Employees address each other by first names.
• The company maintains a flat organizational structure.
• Staff work in a modern office environment.