FIDES Business Partner AG seeks a Junior IT Support specialist in Zürich to manage internal service requests, incidents, and system health checks within a modern, international environment.
As a key member of a mid-sized company with a global reach, this position provides a varied and challenging role in a modern setting. The successful candidate will serve as the primary support contact for internal staff, ensuring smooth IT operations and high customer satisfaction.
Responsibilities
- Serve as the initial contact point for internal staff regarding service requests and technical incidents.
- Process incoming incident tickets in strict adherence to established company procedures and policies.
- Manage customer interactions via phone and ticketing systems with professionalism and efficiency.
- Conduct regular system health checks and monitor the overall IT landscape for stability.
- Collaborate with internal departments to maintain system security, performance, and reliability.
- Execute, fulfill, and follow up on standard service requests.
- Track incident progress and provide solution-oriented support to end-users.
- Partner with second-level support teams to resolve complex issues and deepen application knowledge.
Requirements
- Solid knowledge of Windows IT systems.
- Fluent professional communication skills in both English and German, including written and spoken proficiency.
Nice to have
- Prior experience in IT support roles.
- Familiarity with Linux operating systems.
- Foundational understanding of networking, Active Directory, O365, and Entra ID.
- Knowledge of ITIL frameworks.
- Motivated graduates with a strong willingness to learn are encouraged to apply.
What the company offers
- Attractive employment conditions.
- Opportunity to work alongside a highly motivated team.
About the company
FIDES Business Partner AG is a leading provider of multibank connectivity, payments, and transaction communications, boasting over a century of experience. The company maintains a strong global presence with a dedicated focus on innovation and customer satisfaction.
- Strong global presence.
- Focus on innovation.
- Commitment to customer satisfaction.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.