Key Account Manager

Jua, a Physical AI company, seeks a Key Account Manager in Zürich to support energy traders and utilities using AI-powered weather intelligence. The role combines customer success and technical sales, focusing on post-sale relationships and account growth.

Jua is developing Physical AI to support global energy infrastructure, with models deployed across four continents. The Key Account Manager will work directly with leading energy clients to maximize the value of Jua’s AI-driven weather intelligence platform, serving as a bridge between technical capabilities and commercial outcomes.

Responsibilities

• Establish and maintain strong, trust-based relationships with key clients, acting as their primary contact after purchase.
• Lead customer onboarding and technical setup, including integration with Jua’s APIs, data pipelines, and analytics tools.
• Work with clients to define goals, success metrics, and ROI, ensuring measurable improvements in their trading performance.
• Interpret and present weather and market data insights to support clients’ trading strategies and decisions.
• Coordinate renewals, upsells, and cross-sells with the sales team, identifying opportunities for account expansion.
• Monitor account health, usage, and satisfaction, and proactively address any issues.
• Partner with product and engineering teams to share customer feedback and feature requests, ensuring alignment across departments.
• Represent Jua at client meetings, workshops, and industry events, serving as the main liaison between internal and external stakeholders.

Requirements

• 3–5 years of experience in key account management, customer success, or technical solutions, preferably in a startup setting.
• Strong Python skills for data analysis, visualization, API integration, and troubleshooting workflows.
• Understanding of energy trading markets and how weather data impacts trading decisions.
• Ability to explain weather data and forecasts to both technical and business audiences.
• Track record of managing renewals, upsells, or account growth in a data-driven or technical environment.
• Excellent communication and stakeholder management abilities, with experience collaborating across sales, product, and engineering.
• High ownership, adaptability, and curiosity, with a drive to deliver results quickly in a fast-paced environment.

About the company

Jua fosters a performance-driven culture that values service, adventure, and agility. The company operates at a high pace to adapt quickly, innovates for users, and relies on data-driven decisions to maintain a competitive edge. It aims to be customer-focused and value-centric, setting new industry standards while embracing diverse perspectives to fuel growth.

• A performance culture that values service and adventure.
• Agility and rapid adaptation to change.
• Innovation driven by user needs and data supremacy.
• Clear communication and fact-based decision-making.
• A customer-focused, value-centric approach to business.
• Appreciation for diverse backgrounds and experiences.