Operations Coordinator

GetF Chatelain SA seeks an Operations Coordinator in Geneva to manage administrative, supply, and logistics flows across Fashion, Fragrances & Beauty, and Watches & Fine Jewelry divisions.

This position supports a four-person Operations team by coordinating administrative, supply, and logistics activities. The role ensures daily visibility and follow-up of ongoing activities and events across three distinct divisions: Fashion, Fragrances & Beauty, and Watches & Fine Jewelry.

Responsibilities

• Coordinate all administrative processes linked to sales operations.
• Oversee customer orders from initial receipt through to final delivery.
• Keep customer databases and sales or retail price records current and accurate.
• Work closely with field sales teams and stakeholders across different divisions, regions, and markets.
• Respond quickly to customer inquiries via phone or email to support satisfaction.
• Generate sales reports and perform departmental analyses.
• Help improve administrative procedures through continuous improvement efforts.
• Assist with product launches by collaborating with Marketing and Commercial departments.
• Adjust transport plans to support event coordination.
• Validate and codify invoices from suppliers and intercompany transactions.
• Serve as the main contact point for retail stores and boutiques.
• Process and invoice purchase and sales orders.
• Track incoming goods, handle customs clearance, and manage freight invoices.
• Plan and monitor national and international logistics flows.
• Coordinate supply chain and logistics activities between markets and divisions, using KPIs and dashboards to ensure efficiency.
• Manage transfers, quality checks, and aged stock flows, including reverse logistics.
• Guarantee daily visibility and monitoring of key events and activities across the three divisions.
• Manage, track, and report lead times and freight costs.

Requirements

• Master's degree from a management or engineering school, or equivalent qualification in Supply Chain.
• At least three years of relevant professional experience.
• Native proficiency in French.
• Good command of English, with a minimum B2 level.
• Excellent skills in standard IT tools.
• Strong analytical abilities and proficiency in working with Excel data.

Nice to have

• Proficiency in Spanish and Portuguese is considered an asset.
• Experience with ERP systems, particularly Microsoft Dynamics AX, is a plus.

About the company

GetF Chatelain SA fosters an inclusive culture that encourages personal growth and contributes to collective progress. The company values the uniqueness of each individual, believing that diversity enhances team complementarity and effectiveness.

• Focus on creating an inclusive environment that supports personal development.
• Valuing individual uniqueness to boost team diversity and effectiveness.